Global Operations Reconciliations Director

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About this role:
Wells Fargo is seeking a Global Operations Reconciliations Director to lead the execution and strategic transformation of the enterprise Reconciliations Utility operating model. This leader will be responsible for how reconciliation work is governed, prioritized, and modernized across all four Lines of Business, Global Operations, and Finance.
The role will lead a multi-year transformation focused on platform consolidation, standardized data intake and enrichment, improved work assignment and resolution, and enhanced reporting and transparency across the enterprise.
In this role, you will:

• Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
• Work with senior management to develop and execute business plans
• Integrate efforts of cross department initiatives with core business objectives
• Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
• Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
• Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
• Interpret and develop range of policies and procedures relating to Operational management area
• Collaborate with and influence functional team on the operational processes and initiatives
• Provide training and guidance to less experienced staff
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

In this role, you will:

• Lead execution of the enterprise Reconciliations Utility operating model, establishing consistent governance, prioritization, and execution across Lines of Business, Global Operations, and Finance
• Develop and execute the strategic transformation roadmap to modernize enterprise reconciliation capabilities and consolidate five primary reconciliation platforms to two
• Drive standardization of reconciliation processes, including data intake, enrichment, assignment, exception management, and resolution
• Establish governance and prioritization frameworks that align reconciliation initiatives with enterprise objectives and stakeholder needs
• Lead platform modernization and process standardization efforts designed to improve efficiency, transparency, control, and stakeholder engagement
• Oversee annual change investment and ensure resources are aligned to strategic transformation priorities
• Partner across business, operations, technology, risk, and finance organizations to deliver enterprise reconciliation initiatives
• Provide strategic leadership and oversight for highly complex operational transformation initiatives with enterprise-wide impact
• Develop and enhance reporting, metrics, and governance routines that provide transparency into reconciliation performance, transformation progress, and key priorities
• Identify opportunities for process improvement and risk control development within the Operations management functional area
• Lead and develop a team of specialized employees responsible for advancing reconciliation transformation and modernization priorities
• Manage allocation of people and financial resources to support business objectives and transformation commitments
• Collaborate with and influence senior leaders and cross-functional stakeholders to drive strategic decisions and enterprise outcomes
• Develop and guide a culture of accountability, talent development, and continuous improvement

Required Qualifications:

• 10+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Experience leading large-scale operations transformation, platform modernization, or process standardization initiatives
• Experience with reconciliation operations, transaction processing, financial operations, or other complex operational environments
• Demonstrated experience developing and executing strategic transformation roadmaps across multiple business or functional areas
• Experience leading technology-enabled operational transformation and platform consolidation
• Experience establishing governance, prioritization, and operating models for complex enterprise programs
• Experience managing significant change investment, financial resources, and competing enterprise priorities
• Strong understanding of operational risk, controls, process improvement, and change management
• Demonstrated ability to partner across Operations, Technology, Risk, Finance, and business organizations
• Ability to influence and communicate effectively with senior leaders and stakeholders across a complex organization
• Experience leading and developing specialized teams responsible for enterprise transformation initiatives

Job Expectations:

• This position offers a hybrid work schedule at one of the posted locations
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position

Posting Locations:

• 1525 West W.T. Harris Blvd. - Charlotte, NC 28262

Posting End Date:
21 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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