Global Operations Analyst

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Primary responsibility is the support of Sales Territory and Customer Marketing Attribution (Customer Segmentation) data quality process, associated reporting needs, standardized global processes and communication with all partners.

Quality and availability of the Customer Segmentation data and the associated process impact on aspects of our business and sales employees including the accuracy and timeliness of sales performance reporting.

You will be responsible for finding creative solutions to validate data. You will develop efficient changes within global processes. Also, you will be able to think critically and exhibit strong problem-solving skills.

You will report to the Team Lead, External Data and Segmentation.

Your Responsabilities:

Account Attribution:

• Govern and maintain critical account attributes such as Industry, Customer Type and Segment in SAP CRM and Salesforce.
• Monitor quality of attribute data from CRM using Power BI DQ dashboards, with the ability to take corrective action.
• Connect with Stakeholders to understand criticality/business reasons for requests.
• Analyze impact of critical attribute changes and ensure stakeholder understanding.

Territory Management:

• Review and finalize proposed territory assignment changes in Goal Setting system and update system of records.
• Create/Merge/Modify APR (Area of Primary responsibility) in geolocating tool and other downstream systems.
• Maintain and change partner APR boundaries using the Geolocating tool following stakeholder's requirements.
• Create new maps and maintain existing maps using the geolocator tool following request.
• Test and push mapping changes between PROD environment and DEV environment.
• SOH (Sales office Hierarchy) creation and modification in CRM system.
• Collaborate with counterparts from other regions to ensure operational excellence.

The essentials - You will have:

• Bachelor's degree.
• 1 -3 years of experience on any CRM tool such as Salesforce, MS Dynamics 365, SAP CRM, Hubspot
• Proficient in handling and analyzing large datasets in MS Excel or Power BI.
• Advanced English

The Preferred – You Might Also Have

• Experience working on Anaplan.
• Experience with D&B SIC codes.
• Hands-on experience of GIS tools such as ArcGIS Pro, ArcGIS Online, ESRI.

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation's hybrid policy expects employees to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.