Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You manage the in-house My Rewards operations in the Global People Services Operations function to ensure impeccable service delivery and elevated employee experience across the regions. The role develops and leads a comprehensive My Rewards strategy aligned with the Global People Services agenda and in collaboration with key stakeholders;
- Global CoE Rewards function to ensure a cohesive and effective Rewards strategy
- Global Employee Experience for Rewards to integrate digital and process excellence into the My Rewards operations workstream.
- Other People Services Operations Workstreams (Work & Life, Payroll etc) to understand their agenda and its interdependencies with Rewards, enabling a holistic approach to strategy development and the leveraging of best practices across the organization
How you will contribute
You will manage the My Rewards employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers, via the regional My Reward Leads.
Accountable in ensuring consistent, high-quality operational service delivery for My Rewards across all regions.
- Actively engage with the regions to deeply understand their specific needs and challenges related
- Analyze performance drivers in the regions to identify opportunities for improvement and innovation
- Develop and implement tailored Rewards solutions to address the unique requirements and challenges in the region
- Drive continuous improvement through benchmarking, identifying trends in KPIs/metrics, and qualitative insights across all regions.
Develop, articulate, and champion a comprehensive Global My Rewards strategy aligned with the People Services agenda
- Build and roll-out the Rewards Operational Maturity Model
- Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience and deliver sustainable Cost to Serve
To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global people services operations agenda and integrate our global scale using simplified and standardized processes and technologies
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Drive a strategic and holistic operations/service delivery agenda across the globe, leveraging technology where possible
- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills, and ability to partner senior leaders
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and coaching
More about this role
Overall Accountability for Rewards Delivery
1. Accountable in ensuring consistent, high-quality operational service delivery for My Rewards across all regions.
- Actively engage with the regions to deeply understand their specific needs and challenges related
- Analyze performance drivers in the regions to identify opportunities for improvement and innovation
- Develop and implement tailored Rewards solutions to address the unique requirements and challenges in the region
- Drive continuous improvement through benchmarking, identifying trends in KPIs/metrics, and qualitative insights across all regions.
2.Develop, articulate, and champion a comprehensive Global Rewards strategy aligned with the People Services agenda
- Build the Rewards Operational Maturity Model
- Design and implement the Rewards service delivery model and end-to-end process framework
3. Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience.
- Design and implement a Compensation and Benefits Decoupling strategy specifically tailored for the AMEA and MEU regions.
- Deliver Cost-To-Serve commitment of Global Rewards
Presence and Partnership
- Collaborate effectively with the Global COE Rewards Lead to ensure a cohesive and effective Rewards strategy and the Global Employee Experience Lead for Rewards to integrate digital and process excellence into the Rewards workstream.
- Strong partnership with the RPSLs of each region to understand regional needs and ensuring that the My Rewards agenda is aligned.
- Collaborate with other Workstreams to understand their agenda and its interdependencies with Rewards, enabling a holistic approach to strategy development and the leveraging of best practices across the organization
Leadership
- Provide on-going coaching and guidance to the Regional My Rewards Leads in MEU and NALA, helping them develop their skills and elevate their leadership and presence.
- Provide regular feedback, coaching session, and working with the Regional Leads to develop individual development plans that align with their career goals and the needs of the business
- Showcase Rewards strategy and gain alignment of Regional Rewards Leads
- Main point of escalation to resolve complex Rewards issues and employee complaints.
- Remain actively involved in key decisions and initiatives, providing guidance and support to the BU Rewards Leads as needed.
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Top Skills
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world.
Our Purpose
Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Our Brands
We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
Our People
Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are.
Our Strategies
We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities:
• Growth: accelerate consumer-centric growth
• Execution: drive operational excellence
• Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
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Mondelēz International Offices
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Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time