Summary
We are looking for a Global MSP Lead to drive the growth and evolution of our Managed Service Provider (MSP) business worldwide. This is a high-impact role where strategy meets execution. You will shape how we scale our MSP ecosystem, enable regional teams, and accelerate revenue through partners.Job description
You will work across regions and functions to identify market opportunities, build scalable partner models, and ensure our MSP strategy translates into real, measurable results.
The role requires deep expertise in the IT security market, strong experience within MSP ecosystems, and the ability to operate across cross-regional, matrixed environments while influencing without direct authority.
What You’ll Do:
Drive Global MSP Strategy
- Define and execute the MSP part of channel strategy aligned with business goals
- Analyze market trends and identify new growth opportunities in the MSP ecosystem
- Develop tailored regional strategies and communicate it to markets, handle the objections and secure buy-in and local execution
- Identify high-potential markets and lead expansion initiatives
Build and Scale MSP Partnerships
- Establish scalable partner engagement models to increase adoption and performance
- Collaborates with local channel managers to develop local sales teams responsible for acquiring, onboarding, and developing MSP partners
- Contribute to building and scaling MSP-focused roles and capabilities across regions with focus on NORAM
Enable Local Teams
- Define impactful content for enablement materials, playbooks, and training programs, coordinate the delivery of the content with other internal teams
- Help sales teams effectively position and sell MSP solutions
- Act as a trusted advisor and “go-to” expert for MSP-related topics
Drive Performance and Execution
- Own MSP planning processes and track performance against key KPIs
- Deliver forecasts, business reviews, and executive-level reporting
- Launch and manage global sales initiatives and programs
- Identify performance gaps and implement improvements to drive revenue growth
Collaborate Across Company
- Work closely with Product, Marketing, Sales, and Enablement teams
- Aling with channel team on priorities for markets, share finding and inputs with Global SMB Lead
- Provide market feedback to influence product and go-to-market strategy
- Ensure alignment across global and regional stakeholders
What We’re Looking For:
Experience
- ~10 years in IT/software, including:
- Strong experience in channel sales or MSP ecosystem
- Background in cybersecurity (e.g., EDR/XDR, email or network security)
- Proven success in recruiting, developing, and scaling MSP or partner ecosystems
- Experience working across regions in a matrix organization
Skills
- Strong strategic thinking with hands-on execution capability
- Excellent analytical skills and ability to turn data into actionable insights
- Deep understanding of MSP business models and channel dynamics
- Experience with direct and indirect sales strategies
- Confident communicator with strong presentation and negotiation skills
- Ability to influence stakeholders across functions and regions
- Experience with CRM tools and data analysis (Excel, reporting tools)
Mindset
- Results-driven with a strong sense of ownership
- Comfortable working in complex, fast-changing environments
- Collaborative and team-oriented
- Strong coaching and mentoring mindset, be able to elevate teams and partners
- Proactive, structured, and able to work independently
Why Join Us
- Shape and scale a global MSP business in a high-growth market
- Work with international teams and strategic partners
- Influence product, strategy, and go-to-market at a global level
- Be part of a collaborative, performance-driven environment
Additional Information
- Willingness to travel internationally when needed (trade shows, events, strategic meetings)
- Fluent English required (C1/C2)
- Master’s degree in Business, Marketing, or related field preferred
Benefits
Health & well-being- Health insurance
- Death in service
- Employee assistance program (EAP)
- Pension
- Perkbox
- Free sight tests and discount on glasses
- Sick pay
- Extra holiday
- Wellbeing Allowance
- Child Birth Allowance
- Marriage Allowance
- Enhanced Parental leave
- Free Parking
- Hot and cold drinks and fruit
- Friday Breakfast
- Christmas PartySummer Party
- Loyalty award
- Employee referral scheme
- Cycle to work
- Tech Scheme
- Christmas Hamper
Primary location
BournemouthAdditional locations
Time type
Full timeSkills Required
- ~10 years in IT/software
- Strong experience in channel sales or MSP ecosystem
- Background in cybersecurity (e.g., EDR/XDR, email or network security)
- Proven success in recruiting, developing, and scaling MSP or partner ecosystems
- Experience working across regions in a matrix organization
- Fluent English required (C1/C2)
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
