Global Mobility Coordinator (12 months contract, Bangkok based)

Get to Know Our Team  

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity  

Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, Global Mobility Coordinator to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. 

The Global Mobility Coordinator will play a critical role in building and delivering an improved employee experience for our new hires and internal transfers that relocate into Thailand. Over time, we expect the successful candidate’s team to grow and incorporate other core employee lifecycle activities such as new hire activities and immigration globally.  

In This Role, You’ll Get To  

• Coordinate and manage visa & work permit process for new hires and existing employees. 
• Handle administrative tasks and ensure all immigration information is correctly recorded and well-maintained. 
• Provide front-line service to employees, ensuring they receive clear, sufficient, and accurate information. 
• Ensure a high level of customer satisfaction by delivering exceptional service and maintaining a positive attitude. 
• Manage escalations, ensuring appropriate stakeholders are aware and that matters are resolved in a timely manner. 
• Assist the team in improving mobility processes and experiences. 
• Establish healthy relations with related government agencies. 

Agoda is a dynamic and fast-changing environment. We expect the person in this role to be flexible and to be able and willing to adapt, to add additional areas of focus, and to respond to changing organizational needs, viewing them as an opportunity to grow and develop a varied portfolio of career skills 

What You will Need to Succeed  

• Bachelor’s degree required. Fresh Graduates are welcome. 
• Excellent command of English and Thai, essential for dealing with Thailand government officials and global embassies. 
• Strong attention to detail and accuracy.
• Excellent problem-solving skills, capable of interpreting company guidelines to make decisions. 
• Strong interpersonal skills and a customer service-oriented mindset for providing exceptional service and support.
• Flexible and adaptable committed to working with a multi-cultural group of professionals
• Self-driven, highly organized, able to take initiative, prioritize, and manage competing demands. 
• High level of discretion, confidentiality, and ethics. 
• Experience with visas, immigration, global mobility, and/or relocation services is a strong plus. 

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