Roles and Responsibilities
Summary/Overview of the of position
The Global Assignment Consultant provides essential support to Sirva’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.
Essential Functions and Responsibilities
% of time
(must total to 100%)
Description of Duty
60%
Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, visa/immigration, departure services, expense management ongoing assignment support, repatriation and global compensation/payroll. Interpret the designated clients’ international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their needs and country-specific requirements. Provide on-going consultation to the assignee during the entire length of the international assignment.
20%
Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage Global Certified Provider communication process and ensure quality of service delivery.
10%
Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family. Provide assistance with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.
10%
Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
- High school diploma required
- Bachelor’s degree preferred
Qualifications and Experience Requirements
- Minimum 3 years of direct relocation experience OR 3 years of related customer service experience
- Knowledge of international assignment management and global business
- Ability to identify potential problems and develop creative solutions without immediate direction or supervision
- Excellent written and verbal communication skills in Portuguese, Spanish & English
- Strong organizational skills; the ability to function as part of a team while acting as a self-starter
- Ability to manage deadlines, multi-task and operate in a fast-paced environment
- Strong presentation skills, business etiquette and interpersonal skills
- PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems
- Strong preference for overseas work/living experience
- Strong preference for additional language skills
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.
Skills Required
- High school diploma
- At least 3 years of direct relocation experience or related customer service experience
- Knowledge of international assignment management and global business
- Ability to identify potential problems and develop creative solutions independently
- Excellent written and verbal communication skills in Portuguese, Spanish, and English
- Strong organizational skills and ability to work independently and as part of a team
- Ability to manage deadlines, multitask, and work in a fast-paced environment
- Strong presentation skills, business etiquette, and interpersonal skills
- Proficiency with Word, Excel, PowerPoint, Outlook, and job-related systems
- Bachelor's degree
- Overseas work or living experience
- Additional language skills
What We Do
SIRVA Worldwide is a global relocation and moving services provider serving corporate clients and consumers. It delivers employee relocation programs, household-goods and commercial moving, storage, home-sale and mortgage support, and related mobility services. Operating through a portfolio of brands and a broad international footprint, the company combines personalized program solutions, technology, and supply-chain capabilities to manage relocations of varying size and complexity.
