Duties/Responsibilities
Coordinate end-to-end domestic and international shipments, including freight forwarding, customs clearance, and final delivery
Serve as a primary point of contact for internal teams, carriers, freight forwarders, and customs brokers
Partner with suppliers, warehouses, and logistics providers to schedule and monitor shipments
Ensure compliance with international trade regulations, customs requirements, and company policies
Prepare, review, and validate shipping documentation (commercial invoices, bills of lading, certificates of origin, etc.)
Monitor shipments using tracking tools and provide proactive updates and exception management
Identify and resolve delays, discrepancies, and service issues to minimize disruption
Maintain accurate shipment records and support reporting on performance and exceptions
Provide accurate and timely freight quotes, including duties, taxes, and accessorial costs
Analyze shipment requirements and recommend efficient, cost-effective logistics solutions
*Other job duties as assigned
Education and Experience
- Minimum Required:
2+ years of experience in logistics, transportation, or supply chain operations
2+ years of customer service or client-facing experience
Proficiency in Microsoft Excel and Word
Familiarity with parcel and freight tracking systems
Strong attention to detail and ability to work in a fast-paced environment
- Preferred:
3+ years of related logistics experience
Knowledge of U.S. export laws.
Experience with software programs relevant to logistics operations.
Knowledge, Skills, and Abilities
Strong communication skills with the ability to convey information clearly and professionally
High attention to detail and accuracy
Strong time management and organizational skills
Customer-focused mindset with a proactive approach to problem-solving
Ability to manage multiple priorities and meet deadlines
Ability to collaborate across cross-functional teams and external partners
Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Skills Required
- 2+ years of experience in logistics, transportation, or supply chain operations
- 2+ years of customer service or client-facing experience
- Proficiency in Microsoft Excel and Word
- Familiarity with parcel and freight tracking systems
- Strong attention to detail and ability to work in a fast-paced environment
- 3+ years of related logistics experience
- Knowledge of U.S. export laws
- Experience with software programs relevant to logistics operations
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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