Responsible for the generation of statistics and graphs for reporting of customer service and quality control data, route review, and financial tracking. Participates in negotiation of carrier and courier rates. Works in conjunction with and at the request of Sales to facilitate the delivery and arrival of patient specimens to MML. Tracks shipments to and from MML and assists in the recovery and expediting of delayed shipments Acts as a resource person for sales and operations in designing and implementing international shipping solutions for MML clients. Assists, MML Packaging and other areas with issues involving international shipments, including customs clearance, expediting, and intervention on distressed shipments. Orders department and courier supplies as needed. Acts as a resource person for IATA, DOT, and international regulations. Responsible for the design and testing of shipping containers and shipping methods. Monitors expenses and audits vendor invoices and prepares them for approval by the Supervisor.
This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.
2-year commitment to the role is required.
QualificationsHigh School diploma or GED and four years of transportation-related experience required.
Associate degree in Supply Chain Management, Business or related business-discipline and two years of transportation-related experience is preferred.
Additional Qualifications:
At least five years of prior experience in business, customer service, human relations and/or accounting is preferred.
Must have skills in systems analysis, planning, and negotiating.
Experience with couriers or logistics systems is a plus.
Above average human relations, customer service, and communication skills are necessary to deal with clients, couriers and vendors.
Must be self-motivated, possess strong organizational and computer skills, work independent of direct supervision, and strive for excellence in serving our broad customer base.
Computer skills and working with databases also needed, and Lawson experience is helpful.
About UsMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- High school diploma or GED
- Four years of transportation-related experience
- Associate degree in Supply Chain Management, Business, or a related business discipline
- Two years of transportation-related experience with an associate degree
- At least five years of prior experience in business, customer service, human relations, and/or accounting
- Skills in systems analysis, planning, and negotiating
- Experience with couriers or logistics systems
- Above-average human relations, customer service, and communication skills
- Strong organizational and computer skills
- Ability to work independently with minimal direct supervision
- Database experience
- Lawson experience
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
