Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are seeking a highly strategic and experienced Global Lead Demand Manager to head up our Demand Management function across FinCrime, PayOps, KYC, and Customer Service (CS). In this pivotal role, you will be responsible for overseeing a team of Demand Managers, developing and executing a cohesive demand strategy, and ensuring our operations are well-equipped to handle business needs. You will be the central point of contact between our product, compliance, and operational organizations, driving prioritization, communication, and process improvements at a senior level.
Key Responsibilities
Program Leadership & Strategy
- Prioritization Framework: Oversee the development and maintenance of a comprehensive prioritization framework for all demand drivers and capacity needs.
- Demand Management Oversight: Provide strategic direction and guidance to Demand Managers focused on FinCrime, PayOps, KYC, and CS.
- Process Improvement: Define and implement robust processes for pre-rollout analysis, demand attribution, and monthly reporting.
- Team Development: Lead, mentor, and build a high-performing team of Demand Managers and Specialists, ensuring they have the tools and training to excel.
Stakeholder Engagement & Communication
- Executive Reporting: Analyze and present monthly insights on demand, capacity needs, and costs to executive leadership.
- Cross-Functional Communication: Ensure a seamless flow of communication andcoordination between product, compliance, and operations leadership.
- Strategic Partnerships: Actively build awareness of the demand management program and its value proposition with key stakeholders across product and compliance teams, by positioning demand management as an approval point for any new product, country, control release/remediation.
- Documentation & Clarity: Ensure the team maintains thorough documentation and updates the Standard Operating Procedure (SOP) to provide clarity for all stakeholders.
Operational Excellence
- Pre-Rollout Analysis: Guide the team in collaborating with product and compliance to validate demand estimates for new initiatives.
- Demand Attribution: Lead the effort to establish mechanisms for monitoring the workload of existing and new demand drivers against expected demand.
- Risk Management: Proactively identify and address potential demand-supply imbalances, working closely with capacity planning teams to investigate root causes.
- SOP Buildout: Oversee the creation and maintenance of the SOP, detailing the demand management process and timelines to be followed by all stakeholders.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money.
With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.
In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
