Global Lead Analyst, IT Change Management

Job Description Summary

The Global Lead Analyst provides enterprise-level governance oversight and strategic leadership for the Raymond James Global IT Change Management program within the Technology Risk and Assurance (TRA) organization. This role is responsible for ensuring consistent application of the Change Management Standard across Regional Change Management Offices (CMOs), strengthening control integrity, and maintaining alignment with enterprise risk appetite and regulatory expectations.
The Global Lead Analyst facilitates the Global Change Advisory Board (CAB) and oversees cross-regional and enterprise-impacting change activity, serving as a key escalation point for material risks. Through influence and partnership with Regional CMOs, technical stakeholders, and executive leadership, this role promotes transparency, accountability, and auditability across the global production environment.
In addition to governance oversight, the position leads strategic initiatives to further globalize and modernize the Change Management program. This includes advancing process standardization, enhancing reporting and risk analytics, optimizing tools and workflows, and driving continuous improvement efforts that strengthen operational resilience and long-term program maturity.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities:

• Maintain enterprise-level subject matter expertise of the IT Change Management Standard and related enterprise policies, ensuring consistent interpretation and application across Regional Change Management Offices (CMOs), identifying systemic patterns of noncompliance, and directing corrective action or escalation as required.

• Facilitate the Global Change Advisory Board (CAB), overseeing review of high-risk, cross-regional, and enterprise-impacting changes; establish governance expectations for Regional CABs, ensure material risks are appropriately challenged and escalated, and maintain documentation and accountability for enterprise-level decisions.

• Oversee and assess enterprise-level and cross-regional change risk, including products, applications, infrastructure, and new business initiatives impacting the IT production environment, ensuring alignment with established risk appetite and regulatory expectations.

• Drive enterprise-wide consistency in Change Request quality and compliance by setting governance expectations, challenging material deficiencies, and partnering with Regional CMOs and technical leadership to remediate recurring or systemic control gaps.

• Own and oversee the global Change Management control review framework, ensuring consistent control validation across regions, sustaining audit readiness, identifying systemic control gaps, and directing remediation efforts to strengthen enterprise governance and reduce operational risk.

• Lead the research, development, and implementation of strategic initiatives to further globalize and modernize the Change Management program, driving innovation in governance practices, reporting, tool optimization, and process standardization to enhance enterprise risk visibility, operational efficiency, and long-term program maturity.

Required Skills and Competencies:

• Minimum of 5 years of progressive experience within an IT organization operating under a formal Change Management framework or comparable enterprise governance function, with significant exposure to production environment controls and risk-based decision-making.

• Demonstrated ability to influence cross-functional and cross-regional stakeholders without direct reporting authority, driving alignment and accountability within a global governance structure.

• Advanced risk management capability, including the ability to evaluate complex, cross-regional, and enterprise-wide change scenarios, assess systemic risk trends, and determine appropriate mitigation and escalation strategies.

• Strong strategic and analytical skills, with the ability to identify process gaps, design control enhancements, and develop enterprise-level recommendations that balance risk exposure, operational impact, and long-term program maturity.

• Experience establishing, standardizing, or enhancing governance frameworks and operational controls within a regulated IT environment.

• Exceptional written and verbal communication skills, including the ability to facilitate executive-level governance forums and present risk-based insights to executive leadership.

• Demonstrated professionalism, independence, and sound judgment within highly regulated, auditable environments.

• Familiarity with the ITIL framework and its application within structured IT service management environments.

• Experience operating within regulated industries subject to SOX, SEC, FFIEC, and/or ISO 27001-aligned controls.

Preferred Skills:

• Experience working within a Global Change Management Office or similar cross-regional governance structure, supporting enterprise-wide alignment and standardization initiatives.

• Proficiency with ServiceNow or a comparable ITSM platform, including experience optimizing workflows, reporting, or governance capabilities.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.