Global Key Account Director
The Global Key Account Director (GKAD) is a strategic relationship and business manager who leads, develops and executes the global account strategy for key strategic clients, in line with Corporates’ future vision and strategy. The GKAD maximizes financial and strategic value and aligns short term needs to longer term business strategies and growth. This role requires the incumbent to excel at highly strategic account management as well as tactical execution, cultivating and influencing senior clients and Thomson Reuters executives while also engaging those deep into both organizations. Particular areas of focus include: ensuring all cross sell and up sell opportunities are realized across our full suite of products, owning and growing the C-suite relationships, proficiency in bringing industry insights and thought leadership to the Corporates firm, maximizing revenue/retention and identifying and closing new partnerships and sales opportunities working cross-functionally with various TR teams such as Product, Professional Services, Partnerships etc . This is a key role that requires entrepreneurship, innovation, agility and enthusiasm for serving the customer, while managing sales and book of business at the assigned accounts. Working closely with global internal teams the GKAD will need a strong collaborative focus to ensure we meet changing customer expectations timely.
This Global Key Account Director (GKAD) will manage and grow Thomson Reuters' relationships with a portfolio of key Financial Services accounts as part of the Global Accounts Group.
About the Role:
In this opportunity as Global Key Account Director you will:
- Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.
- Deep understanding of each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively.
- Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area.
- Identify growth opportunities to create needs and competitive solutions.
- Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings
- Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters.
- Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer.
- Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer.
- Lead a global virtual team across Thomson Reuters; know whom to engage, how to engage them to ensure delivery for client.
- Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters. Ensure Thomson Reuters executives and others understand client needs; address over short- and long-term. Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators.
- Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters
About You:
You're a fit for the role of Global Key Account Director, if you have:
- BA/BS required. Advanced degree. 10+ years work experience including sales, business development and managing large customer relationships
- 5+ years’ industry experience at a minimum in one of the following industries, either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers. Strong network building in the industry and strategic partnering. (Financial Services, Technology and Healthcare)
- Strategic relationship/account management + consultative selling across sectors, focused on growing account value.
- Lead and influence global teams (directly and/or virtually) across geographies and business lines.
- Multi-functional track record (e.g., frontline sales, account management, sales/business ops, proposition/product management).
- Entrepreneurial, adaptable, and effective in ambiguous, fast-changing environments.
- Proven leader of complex strategic negotiations; strong follow-through on post-agreement delivery.
- Strong C-suite engagement and executive relationship-building with large, complex global accounts; rigorous account planning.
- Customer-first, outside-in mindset with strong influencing, problem-solving, conflict management, and innovative sales strategy execution.
- Excellent communicator/collaborator; resourceful, highly organized, able to prioritize; global market experience and willing to travel.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
