Global KC CBIA Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special

About the role

As a pivotal leader within the Haleon commercial function, you will lead a 3rd party analytics account to oversee and cater to business regional and category-specific analytics and insights needs. You will closely collaborate with global Consumer & Business Insights & Analytics (CBIA) leaders to deliver effective analytics and insight solutions, ensuring continuity and business value.

Key responsibilities

• Strategic Collaboration: Partner with 3rd party leaders to address critical business drivers, including cost, capability, culture, and continuity, ensuring uninterrupted service delivery to business.
• Business Objective Alignment: Define and drive business objectives across service domains, ensuring alignment between business and 3rd party account teams for successful execution and accomplishment.
• Commercial Synergy: Regularly connect with commercial business teams to identify opportunities for synergy and cost efficiency across domains. Develop and implement business strategies to achieve domain-specific success.
• Innovation Initiatives: Lead initiatives to facilitate and streamline current delivery processes, driving innovation within the business support function.
• Team Culture and Monitoring: Monitor offshore account team behaviour, needs, and emerging trends to maintain a healthy and positive culture. Proactively address potential concerns and implement solutions to mitigate issues.
• Cultural Alignment: Act as the key custodian of business culture within the 3rd party account team, ensuring they stay updated and aligned with business priorities and progressions.
• Feedback and Review: Conduct monthly reviews with business leaders across domains to gather feedback on progress and determine next steps. Ensure alignment on business priorities to achieve desired outcomes from the 3rd party account teams.
• Domain Expertise: Utilize domain knowledge and experience to enhance business understanding of consumer, market, and competitive environments, thereby driving broader perspectives in the support function.
• Technical Proficiency: Leverage technical expertise in analytical tools to proactively assess business needs and translate them into actionable outcomes.
• Analytic Planning: Identify key business issues and questions, developing appropriate analytic plans to address these needs effectively.
• Integrated Knowledge: Synthesize knowledge from multiple sources to drive meaningful interpretations and recommendations that address business issues, ensuring alignment with key business partners.
• Implementation Influence: Influence others to implement action steps that drive business success.
• This role requires a dynamic leader who can seamlessly integrate strategic thinking with operational execution, ensuring that 3rd party teams deliver consistent, high-value support to the business.

Why you?Basic Qualifications:We are looking for professionals with these required skills to achieve our goals:

• Educational Background: Must have a post-graduate degree or equivalent in Management, Operations, Market Research, or Pharma.
• Industry Experience: 15-20 years of experience in the Pharma or FMCG industry, with a minimum of 7-10 years managing teams of over 30 resources. Client-side experience is highly desirable.
• Client-Side Account Management: Proven experience in managing client-side accounts and working with various stakeholders within a Pharma or FMCG organization.
• Analytical Experience: Must have hands-on experience with commercial data (RMS, Media, Panel) in the Pharma/FMCG sector.
• Business Intelligence Tools: Proficiency in business intelligence tools such as Power BI and Tableau is required.

Preferred Qualifications:If you have the following characteristics, it would be a plus:

• Leadership: Demonstrated ability to lead a team and drive business growth.
• Advanced Analytics: Experience with advanced analytical techniques (e.g., Pricing, Marketing Mix Models)
• Technical Skills: Database management and programming capabilities are advantageous.
• Analytical Expertise: Proven experience in analytics, shopper research, consumer insights, or a combination of these with strong analytical skills.
• Strategic Thinking: Strong analytical thinking with the ability to connect data and insights from category consumption, brand drivers, macro and micro trends, and future consumer change forces to deliver clear business outlooks and implications.
• Influence and Decision-Making: Ability to influence cross-functional teams and upper management, providing insights and analytics-backed opinions and confidently impacting decision-making.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to analyse complex or ambiguous problems and communicate solutions clearly and concisely. Data visualization skills are essential.
• Technical and Market Research Expertise: Proficient in a range of quantitative research techniques and syndicated business analyses, with the ability to apply advanced analytics to solve business issues.
• Team Collaboration: Strong team player with a high degree of independence.
• Presentation Skills: Excellent presentation and articulation skills.
• Attention to Detail: Rigorous with great attention to detail, highly numerate, and adept at working with data.
• Creativity and Adaptability: Passionate about going beyond the obvious, creative, and open-minded, with the ability to adjust quickly in a fast-paced and changing environment.
• Support and Flexibility: Willingness and flexibility to offer full support to regional, global, and strategic business teams.

Why Haloen?Our values and expectations are at the heart of everything we do and form an important part of our culture.These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As Haleon focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness

Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.