At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dedicated Global Hyperscale Account Manager to join our Iron Mountain Data Centers team.
In this role, you will play a vital part in cultivating trusted, long-term relationships with our largest hyperscale clients while bridging the gap between customer requirements and operational delivery. Here, your project management expertise and data center insight will ensure seamless service implementations, rapid issue resolution, and proactive account growth. You will have the opportunity to serve as the primary advocate for key industry partners, shaping how we deliver mission-critical infrastructure at scale.
What You’ll DoIn this role, you will:
Client Relationship & Renewal Management: Build long-term trust with key decision-makers, manage contract renewals, and lead commercial negotiations around pricing and terms in CRM systems.
Project Implementation & Oversight: Oversee the delivery of data center products and services, managing project scopes, schedules, risk evaluations, and cross-functional resource alignment.
Issue Resolution & Advocacy: Serve as the primary customer focal point, triaging and resolving complex service or billing escalations with urgency using platforms like ServiceNow.
Performance Reporting & Governance: Deliver detailed customer reporting packages, support client audit participation, and maintain clear, frequent bi-directional communication with executive stakeholders.
The ideal candidate will have:
5+ years of experience in account management, project management, customer support, or data center/IT service delivery.
Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments.
Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements.
Bachelor's degree preferred.
Excellent communication, workload prioritization, and cross-functional collaboration skills.
Location: Remote
Travel: 10–15% for customer meetings
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to manage strategic hyperscale partnerships and elevate our data center solutions? Click apply to connect with our team today!
Category: SalesSkills Required
- 5+ years of experience in account management, project management, customer support, or data center/IT service delivery
- Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments
- Experience leading multi-phase project implementations
- Experience managing client escalations
- Experience negotiating commercial agreements
- Excellent communication skills
- Workload prioritization skills
- Cross-functional collaboration skills
- Bachelor's degree
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
-
Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
-
Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
-
Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
Gallery
