Global HR Services Adviser

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

Aberdeen’s Human Resources function is globally led by Tracey Hahn, our Chief People Officer (CPO) and has a vision that positions our Culture and Talent as a market differentiator. The HR function has a lead role to play in making our brand meaningful for colleagues. This encompasses creating the right culture, development opportunities, remuneration principles and organisational structures to attract, reward, retain, develop, and successfully deploy a high-calibre, impactful, diverse, and inclusive workforce.

About the Role

Reporting to the Global HR Services Manager, the Global HR Services Adviser delivers end-to-end global onboarding support across 13 countries spanning the UK, EMEA, APAC and the Americas, from offer through to day one. This includes contract production, vetting and Workday hire activity.

The role ensures a seamless, compliant and colleague-focused experience for candidates and hiring managers, while supporting consistent global HR processes.

The successful candidate will be proactive, curious and improvement-focused, with flexibility to support wider HR transactional services as business needs evolve.

Key Responsibilities:

• Own the end-to-end delivery of onboarding transaction support from offer through to day one, including contract generation, pre-employment vetting, and hire activity within Workday.
• Act as a key point of contact for candidates and hiring managers throughout the onboarding process, proactively providing timely updates, guidance and support to ensure a positive experience.
• Proactively monitor onboarding progress, identifying and resolving issues or delays, and ensuring all activities are completed within agreed timelines.
• Identify and escalate complex or high-risk queries appropriately, ensuring clear ownership and effective resolution.
• Provide support across other HR transactional services where required, demonstrating flexibility to meet changing business needs and volumes.
• Continuously review onboarding processes, proactively questioning and constructively challenging existing ways of working, and driving improvements to enhance efficiency, compliance, and candidate/colleague experience, while ensuring adherence to regional legal and regulatory requirements
• Build and maintain strong knowledge of onboarding, vetting and Workday best practices, applying this to improve service delivery.
• Support the development of guidance materials, training and process
• Monitor performance against SLAs, ensuring delivery is aligned to agreed scope, quality standards and timelines.

About the Candidate:

• Strong experience within recruitment, onboarding or HR operations, with a clear understanding of the end-to-end hiring lifecycle.
• A proactive, colleague-focused mindset, with a drive to deliver an excellent candidate and manager experience.
• A curious and questioning approach, with the confidence to challenge processes and identify opportunities for continuous improvement.
• Strong attention to detail and ability to manage high volumes of transactional activity with accuracy.
• Confidence in navigating and processing transactions within Workday (or similar HR systems).
• Ability to interpret and apply policies, procedures and compliance requirements appropriately,

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.