Global Head SMB Partnerships

Posted 2 Days Ago
Be an Early Applicant
London, England, GBR
In-Office
Senior level
eCommerce • Fintech • Payments
The Role
Lead and transform the global SMB partnerships organization to drive SMB revenue and partner commercialization. Own partner management, performance targets, compensation, KPIs, cross-functional alignment with sales and product, and governance for consistent commercial outcomes and partner experience.
Summary Generated by Built In

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an experienced Global Head SMB Partnerships to join our ever evolving team and help shape the future of global commerce.

What You’ll Own

Lead and transform an existing partnerships team into a strategic, highly visible SMB revenue focused team
Own SMB partnerships commercialization: support sales leads optimise locally managed partner channels and drive commercial outcomes from product partners
Manage and grow partners that span all SMB geographies and lines of business, driving tangible benefit to our SMB P&L
Be accountable for performance including team target setting, compensation plans, setting KPIs and reporting and building a high-performance culture
Shape the current and ongoing strategic focus of the SMB partnerships team, aligned with sales requirements and our Global Payments SMB strategy
Define and set relevant targets for team members, review existing compensation plans and achieve consistency across teams
Be highly visible with our SMB Sales Executives and SMB Product Executives, setup reporting cadences to drive visibility and ensure alignment to their goals
Collaborate cross-functionally (Enterprise, SMB, Product and more) with other partner teams to align on roles and responsibilities and ongoing governance in the new Global Payments
Work closely with Director of Partnerships Centre of Excellence to drive Global Payments partner operating model and drive the best experience for our partners
Be a member of our SMB GTM & COM XLT and a future leader within Global Payments

What you’ll bring

Shape the current and ongoing strategic focus of the SMB partnerships team, aligned with sales requirements and our Global Payments SMB strategy
Define and set relevant targets for team members, review existing compensation plans and achieve consistency across teams
Be highly visible with our SMB Sales Executives and SMB Product Executives, setup reporting cadences to drive visibility and ensure alignment to their goals
Collaborate cross-functionally (Enterprise, SMB, Product and more) with other partner teams to align on roles and responsibilities and ongoing governance in the new Global Payments
Work closely with Director of Partnerships Centre of Excellence to drive Global Payments partner operating model and drive the best experience for our partners
Be a member of our SMB GTM & COM XLT and a future leader within Global Payments
Technical skills
Ability to develop and lead commercial and technical teams
Experience driving transformation and strategic direction of business areas
Ability to structure problems and prioritise
Commercial acumen and ability to drive and own reporting for commercial outcomes
Knowledge of Payments industry, product and technology fluency
Leadership skills
A self starter who thrives under ambiguity and building something new
Commercially driven and able to build and maintain a culture of high performance
Change leadership with the ability to embed strategy via KPIs, operating reviews, and transparent progress / learning cadences
Intellectual humility and agility; strong bias to use data as basis for decision making
Master of stakeholder management and influencing people
Able to leverage a diverse set of skill-sets and experience to achieve strategic and commercial objectives
Deep understanding and executor of Global Payments strategy and goals including SMB LOB strategy and goals
Mindset and Behaviours
Fosters culture and talent
Visionary and future thinking
Manages ambiguity 
Results orientated

Courage of conviction

Diverse and inclusive perspective 
Strategic mindset
Accountable
Data-driven

About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Skills Required

  • Proven experience leading and transforming partnerships teams
  • Experience commercializing SMB partner channels and driving partner-sourced revenue
  • Ability to manage and grow global partner relationships across geographies and LOBs
  • Accountability for setting team targets, compensation plans, KPIs, and performance reporting
  • Cross-functional collaboration experience with Sales, Product, and partner teams
  • Experience developing commercial reporting and driving commercial outcomes
  • Knowledge of the Payments industry, products, and payments technology
  • Ability to develop and lead commercial and technical teams
  • Experience driving business transformation and setting strategic direction
  • Strong problem structuring, prioritization, and data-driven decision making
  • Demonstrated stakeholder management and influencing skills
  • Change leadership experience embedding strategy via KPIs and operating reviews

Global Payments Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.

  • Healthcare Strength Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
  • Retirement Support Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
  • Leave & Time Off Breadth Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.

Global Payments Insights

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The Company
HQ: Atlanta, GA
25,000 Employees
Year Founded: 1996

What We Do

Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.

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