Kore.ai is a globally recognized leader in enterprise-grade Agentic, Conversational, and Generative AI. We empower the world’s largest organizations—across banking, healthcare, retail, and telecom—to automate experiences for customers (CX) and employees (EX) responsibly and securely. Recognized consistently by top analysts like Gartner and Forrester, Kore.ai processes billions of automated interactions worldwide.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
As we scale our platform to define the next era of enterprise AI innovation, we are seeking a visionary tech-sales leader to serve as our Global Head of Sales Engineering.
TITLE: Global Head of Sales Engineering
POSITION SUMMARY
The Global Head of Sales Engineering will lead, scale, and inspire our global team of Solutions Engineers, Pre-Sales Architects, and AI Specialists. You will define the global technical pre-sales strategy, ensuring that our field teams can effectively articulate Kore.ai’s competitive edge in agentic enterprise ai platforms and multi-agent frameworks.
This is a high-impact, executive-level role requiring a unique blend of deep technical competency in Agentic AI, Models, Frameworks, Applications, and elite enterprise sales acumen. You will partner directly with our Global Sales leaders to win strategic Fortune 500 accounts and work closely with Product and Engineering to guide our future roadmap.
Articulating vision, innovation and the ability to clearly communicate the benefits of Kore.ai as compared to other market offerings such as Microsoft AI Foundry, AWS, Google, Langchain and related enterprise AI frameworks based on deep technical knowledge and experience is critical.
LOCATION: San Mateo, CA / New York, NY / Hybrid or Remote
DEPARTMENT: Global Sales / Go-To-Market (GTM)
REPORTS TO: Chief Revenue Office (CRO)
RESPONSIBILITIES
Strategic Leadership & Team Scaling
- Build & Cultivate: Lead, mentor, and grow a world-class, globally distributed team of Sales Engineers and Solutions Architects across North America, EMEA, APAC, and LATAM.
- Playbook Development: Standardize global pre-sales methodologies, demo frameworks, and proof-of-concept (POC) playbooks to compress enterprise sales cycles and increase win rates.
- Resource Allocation: Optimize technical talent allocation for mid-market vs. strategic enterprise accounts, matching specialized technical expertise to high-value opportunities.
Technical Value & Deal Execution
- Executive Advisory: Act as a trusted strategic advisor to C-level prospects (CEOs, CIOs, CTOs, CISOs), translating complex generative AI capability into clear, data-backed ROI and business transformation roadmaps.
- Architectural Excellence: Guide the team in designing highly secure, scalable architectures that seamlessly integrate Kore.ai with complex enterprise ecosystems (Contact Center infrastructure/CCaaS, CRM, ERP, and IAM tools).
- Value Engineering: Partner with account executives to establish frameworks for business-case validation, total cost of ownership (TCO), and automated value metrics.
Cross-Functional Collaboration
- Product Feedback Loop: Act as a primary conduit back into Product Management and R&D, synthesizing field intelligence, competitive gaps, and customer feature requests into actionable product enhancements.
- Implementation Hand-off: Establish seamless operational hand-offs from Pre-Sales to Professional Services and Delivery teams, ensuring 100% downstream customer success.
- Enablement: Collaborate with Revenue Enablement to keep the global sales engineering organization certified on the latest platform capabilities, Generative AI innovations, and security compliance standards.
QUALIFICATIONS / SKILLS REQUIRED
Required Experience
- Minimum of 12 years of technical pre-sales / solution consulting experience within enterprise B2B software, SaaS, or Cloud platforms required.
- Minimum of 5 years in a global or high-growth regional leadership capacity, managing multi-tier Sales Engineering managers and individual contributors required.
- Deep AI Domain Expertise: Direct experience working within the AI/ML ecosystem, specifically with Conversational AI, Generative AI/LLMs, NLU, or automated Contact Center (CCaaS/IVR) technologies required.
- Enterprise Track Record: Proven history of personally anchoring and closing multi-million-dollar technical sales cycles with Fortune 500 companies required.
Technical & Soft Skills
- Architectural Fluency: Solid understanding of API integrations, cloud-native deployments (AWS, Azure, GCP), data privacy architectures, and enterprise security guardrails.
- Elite Presentation Skills: Outstanding ability to captivate an audience—whether whiteboarding a complex multi-agent orchestration workflow for a CTO or discussing business outcomes with a business unit VP.
- The "Whatever It Takes" Attitude: An entrepreneurial mindset characterized by creative problem-solving, resilience in high-velocity competitive environments, and a passion for building from the ground up.
EDUCATION QUALIFICATION:
- Bachelor’s degree in Computer Science, Data Science, Engineering, Mathematics, or a related technical discipline. An MBA or advanced technical degree is highly preferred.
Skills Required
- Minimum of 12 years of technical pre-sales / solution consulting experience within enterprise B2B software, SaaS, or Cloud platforms
- Minimum of 5 years in a global or high-growth regional leadership capacity managing Sales Engineering managers and individual contributors
- Direct experience with Conversational AI, Generative AI/LLMs, NLU, or automated Contact Center (CCaaS/IVR) technologies
- Proven history of personally anchoring and closing multi-million-dollar technical sales cycles with Fortune 500 companies
- Solid understanding of API integrations, cloud-native deployments (AWS, Azure, GCP), data privacy architectures, and enterprise security guardrails
- Outstanding presentation and executive advisory skills for C-level audiences
- Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, or related technical discipline
- MBA or advanced technical degree
- Entrepreneurial mindset with resilience and creative problem-solving in high-velocity environments
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
