Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution.
This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy.
Businesses break the limits of ordinary experiences — and drive measurable growth along the way.
We are seeking an experienced and visionary leader to join our team as the Head of Product Insights & Design reporting directly to the Chief Product Officer (CPO). This role is instrumental in shaping and driving the strategic direction of our Product Design, Research & Insights, and Documentation functions across our diverse product portfolio. Our products span from Marketing Automation to Search & Discovery to Conversational Shopping experiences. The ideal candidate will possess deep expertise in product design, user-centered methodologies, Research & Insights, and documentation management, coupled with a proven track record in building high-performing teams and delivering exceptional user-centric products.Key Responsibilities
Strategic Leadership
- Define and articulate a compelling vision and strategy for Product Insights & Design that aligns with overall business objectives.
- Lead creation of visionary artefacts that guide our customers, partners and employees into the future experience
- Lead the development of comprehensive product roadmaps informed by market analysis, customer Research & Insights, competitive benchmarking, and emerging industry trends.
Team Management & Development
- Build, mentor, and manage a high-performing team comprising product designers, UX researchers, insights analysts, and documentation specialists.
- Foster a collaborative culture emphasizing innovation, continuous learning, user-centricity, and excellence in execution.
- Demonstrated experience leading and working with distributed teams across continents
Product Design & User Experience
- Oversee end-to-end product design processes across web and mobile platforms ensuring exceptional usability, accessibility, visual aesthetics, and brand consistency.
- Champion design thinking methodologies throughout the organization to drive innovative solutions and enhance user experiences.
Research & Insights
- Direct qualitative and quantitative Research & Insights initiatives to deeply understand customer behaviors, needs, preferences, and pain points.
- Translate Research & Insights findings into actionable strategies that inform product decisions across the portfolio.
Documentation
- Lead Docs team lead who owns the creation and maintenance of clear, comprehensive documentation standards for internal teams and external stakeholders.
- Develop persuasive storytelling techniques to effectively communicate design rationale, Research & Insights findings, product strategies, and performance metrics to senior leadership.
Cross-functional Collaboration
- Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on product vision, priorities, execution timelines, and go-to-market strategies.
- Facilitate effective communication across teams to proactively resolve conflicts and ensure cohesive delivery of exceptional products.
- Willingness to travel to occasional leadership events and offsites to ensure strategic input is provided in person
Innovation & Industry Trends
- Stay current with the latest developments in AI tools and emerging technologies relevant to Marketing Automation, Search & Discovery systems, Conversational Shopping experiences, Product Design methodologies, and Research & Insights practices.
- Continuously evaluate new tools and frameworks to enhance productivity, innovation capability, user experience quality, and competitive advantage.
Performance Measurement & Optimization
- Define clear success metrics (KPIs) for evaluating product performance; continuously monitor adoption rates, customer satisfaction scores (CSAT), engagement metrics, revenue impact metrics, retention rates, etc.
- Leverage data-driven insights to iterate on existing products and identify opportunities for new innovations or enhancements.
Qualifications & Skills
- Minimum of 10+ years experience in Product Design or UX/UI leadership roles; at least 3 years at (Sr.) Director or VP level managing large teams in high-growth technology companies.
- Proven track record of successfully leading multi-disciplinary teams (designers/researchers/documentation specialists) delivering exceptional B2B or B2C digital products at scale.
- Demonstrated experience managing complex product portfolios spanning multiple domains such as Marketing Automation platforms, Search & Discovery systems or Conversational Shopping solutions is highly preferred.
- Deeply rooted in user-centered design principles
- Strong background in UI/UX, familiarity with accessible design standards
- Exceptional strategic thinking capabilities combined with hands-on execution skills; ability to balance short-term tactical priorities with long-term strategic goals.
- Strong communication skills with proven ability to influence stakeholders across all organizational levels; adept at storytelling to articulate complex concepts clearly.
If you are a visionary leader passionate about creating outstanding user experiences through innovative design solutions grounded in deep customer Research & Insights—and excited about leveraging cutting-edge AI tools—we'd love to hear about you!
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A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
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We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
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We believe in flexible working hours to accommodate your working style.
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We work virtual-first with several Bloomreach Hubs available across three continents.
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We organize company events to experience the global spirit of the company and get excited about what's ahead.
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We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
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The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
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We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
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Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
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Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
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Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
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The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
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Subscription to Calm - sleep and meditation app.*
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We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
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We facilitate sports, yoga, and meditation opportunities for each other.
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Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
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Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
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Everyone gets to participate in the company's success through the company performance bonus.*
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We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
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We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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What We Do
Bloomreach is the leader in Commerce Experience™
Our Bloomreach Experience Platform (brX) competes in three core categories: Engagement (CDP and marketing automation), Content (headless content and experience management), and Discovery (e-commerce search, merchandising, recommendations, and SEO).
We connect both customer data and product data to personalize all customer touch-points, leveraging our patented AI to recommend, predict, and segment. This empowers the marketer to create individual experiences, increase revenue, strengthen customer loyalty, and improve efficiency.
With a global footprint, Bloomreach powers over 25% of all e-commerce experiences across the US and UK, and supports 300+ global enterprises including Neiman Marcus, CapitalOne, Staples, NHS Digital, Bosch, Puma, and Marks & Spencer.
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