About Charlotte Tilbury Beauty
Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
About the role
The Global Head of Pro is the single accountable owner of Charlotte Tilbury’s global Pro Programme: a dedicated, verified professional membership and revenue channel for makeup artists and approved beauty professionals. The role owns the Pro proposition, commercial plan, member journey and operating model—from recruitment and verification through activation, purchase, retention and VIP development. It is accountable for growing active professional membership, revenue, purchase frequency, basket value, category breadth and long-term member value while protecting programme integrity, profitability and professional relevance.
As Global Head of Pro you will
- Own the global pro strategy, annual business plan, budget, forecast and performance targets across revenue, profitability, recruitment, active membership, activation, frequency, AOV, category mix and retention.
- Define and continuously strengthen the pro proposition, including eligibility, commercial terms, member benefits, exclusive access, education, products, services, recognition and reasons to remain active.
- Build and deliver the global pro recruitment strategy, working with regional teams, Education, PR, Events, academies and Pro Artist ambassadors to recruit verified professionals at scale.
- Own the end-to-end pro member lifecycle and set the requirements for onboarding, activation, replenishment, retention, reactivation and VIP development, partnering with CRM and Customer Contact Strategy for execution.
- Lead the pro-specific commercial calendar across NPD, core franchises and professional moments, defining the relevant assortment, bundles, offers, tools, accessories, merchandise, exclusives and bulk-purchase opportunities.
- Develop strategic relationships with beauty academies, professional bodies, industry events and approved B2B partners to increase recruitment, programme reach and commercial value.
- Own the pro member experience and programme governance, including application and approval standards, account access, service levels, programme terms, compliance and the resolution of structural member issues.
- Lead and develop the Global Pro Programme Coordinator, using performance data, member insight, AI and automation to identify priority professional cohorts, improve programme processes and convert opportunity into clear commercial action.
Who will you work with
Digital, Commercial etc
About you
- Significant experience within loyalty, membership, CRM, customer engagement, professional programmes or B2B customer strategy roles.
- Experience operating within a global, multi-market retail, beauty, luxury, consumer or eCommerce environment.
- Proven success managing customer or membership programmes with clear ownership of commercial targets and growth objectives.
- Experience working with professional audiences, trade customers, industry partners or ambassador networks would be highly advantageous.
- Familiarity with customer data platforms, CRM platforms, marketing automation tools and business intelligence reporting solutions.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.
Skills Required
- Significant experience in loyalty, membership, CRM, customer engagement, professional programs, or B2B customer strategy roles
- Experience operating in a global, multi-market retail, beauty, luxury, consumer, or eCommerce environment
- Proven success managing customer or membership programs with ownership of commercial targets and growth objectives
- Experience working with professional audiences, trade customers, industry partners, or ambassador networks
- Familiarity with customer data platforms, CRM platforms, marketing automation tools, and business intelligence reporting solutions
Charlotte Tilbury Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charlotte Tilbury and has not been reviewed or approved by Charlotte Tilbury.
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Parental & Family Support — Paid parental leave appears notably generous in eligible regions and roles. This element is frequently highlighted as a standout part of the package.
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Leave & Time Off Breadth — Paid holidays and substantial PTO are commonly available for many full-time roles. These allowances meaningfully contribute to overall value when scheduling permits.
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Wellbeing & Lifestyle Benefits — Product discounts, periodic gifting, and access to wellbeing resources such as an Employee Assistance Program are emphasized. Learning access and everyday perks like fitness partnerships or office snacks further enhance perceived value.
Charlotte Tilbury Insights
What We Do
With over 27 MAGICAL years in the beauty industry, Charlotte Tilbury MBE - the world’s No1 makeup artist - launched her ICONIC beauty company in September 2013 to record-breaking results and critical acclaim. The success since has been truly phenomenal. The award-winning collection of magic makeup and skincare innovations is adored by supermodels, starlets, entrepreneurs & icons. It is one of the fastest growing beauty companies GLOBALLY, has won countless awards and has broken records across countries, channels and categories. We have SO many exciting opportunities for you to join the Dream Team in our beautiful Central London Head Office. At Charlotte Tilbury Beauty, we love what we do and strive to be the best. Dare to dream it, dare to believe it, dare to do it! Join our team of LIMITLESS THINKERS and RULE BREAKERS and help make beauty dreams come true ALL around the world! We can’t wait to hear from you!
