The Role
Leads JOLT’s global operational excellence strategy, AI-first operations roadmap, customer experience, and supply chain functions. The role builds AI and automation solutions for predictive maintenance, CX support, and network monitoring; establishes SOPs and operating cadences; drives continuous improvement across five markets; and influences local operations leaders. Responsibilities include prioritizing and shipping operational technology features, managing KPIs and ROI, and overseeing charging equipment, spare parts, logistics, storage, and driver support operations.
Summary Generated by Built In
About Us
JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move. Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles. The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys. By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide. Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.
Lead the design and delivery of JOLT’s AI-first Operations ecosystem — while overseeing Global CX and Supply Chain. This is a role which combines operational leadership with building AI and Automation solutions to operational problems. You will be hands on tools building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working. JOLT operates ~2,600 EV charging/OOH advertising stations across the US, Canada, UK, Australia, and New Zealand. This role is based in the US or Canada.
Operations AI Delivery Lead
- Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring
- Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
- Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations
Global CX and Supply Chain
- Own and lead Global Supply Chain and Customer Experience Operations — setting strategy, leading a small team, owning KPIs, and driving continuous improvement
- Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
- Global Customer Experience at JOLT relates to driver support via digital and contract centre channels
Local Operational Excellence
- Drive operational excellence and best practices across global markets by influencing local Operations Managers
- Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
- Drive Continuous Improvement projects across global markets
Required Skills
- Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
- Experience influencing and leading operational teams, ideally in a global context
- Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
- Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
- Digital Product management experience a plus
Previous experience
- 5–10+ years in a blend of Operations and Digital Product or Software Engineering — we are looking for someone who has led operations and built / owned the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
- Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment
Benefits
Employees will be provided with access to benefits in accordance with JOLT’s employee policies. These benefits include but are not limited to:
- Medical
- Dental
- Vision
- Life Insurance
- Long-Term Disability
- 401(k)
- Parental Leave
Work Eligibility
Applicants must be authorized to work in the United States. JOLT is unable to provide visa sponsorship for this role at this time.
Accessibility & Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us. We are happy to support applicants with disabilities throughout the hiring process.
Equal Employment Opportunity
JOLT is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive and accessible workplace for all employees.
To Apply
We're trying to make a difference at JOLT and need entrepreneurial team players who can problem-solve and thrive in ambiguous environments. Even if you don't think you're the perfect fit - that's ok! If you're passionate about what we're doing at JOLT, we want to hear from you!
Our customers come from all backgrounds and it's important that our staff do too. If you think you could add value to our organisation, apply now and let us know why JOLT is the right fit for you.
Skills Required
- Demonstrated experience building or owning AI or automation products in an operational context such as supply chain, field operations, customer experience, or logistics.
- Experience influencing and leading operational teams, ideally in a global environment.
- Commercial and analytical mindset with comfort using data, KPIs, and ROI-based decision-making.
- Five to ten or more years of combined operations and digital product or software engineering experience.
- Experience in a startup, scale-up, or consulting environment building structure in a fast-paced global organization.
- Experience in EV charging, physical infrastructure, out-of-home media, or technology hardware.
- Digital product management experience.
- Authorization to work in the United States.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We’re on a mission to make our cities cleaner and pioneer the shift to a zero-emissions future. Electric vehicles play a pivotal role in this transition but require deep investment in infrastructure to support their adoption. That’s why we are building a network of convenient, fast and affordable electric vehicle charging stations. What’s more? Our network will be powered using 100% green energy so we can move freely whilst contributing to a greener future
