Global Head Enterprise Applications & Services

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.
Join us, the future is ours to shape!
The Global Head of Enterprise Applications & Services (EAS) is a strategic leadership role responsible for delivering global and local technology solutions across Sandoz, overseeing and owning the end-to-end lifecycle of those. This role ensures that our business-as-usual (BAU) business-critical systems are aligned with corporate strategy and strategic business objectives, scalable, secure, and optimized for performance and user experience.

Job Description

Major Accountabilities

· In partnership with other Technology Leaders, develop and maintain a comprehensive strategy for enterprise application services that aligns with organizational goals and ensures scalability and security.

· Drive a centralized technology delivery model that ensures alignment, efficiency, and consistency across the organization.

· Oversee the strategic management and lifecycle of the enterprise application portfolio (ERP, CRM, HRIS, etc.).

· Manage the full application lifecycle for BAU applications: planning, development, deployment, and support.

· Monitor application performance and user feedback across regions to inform continuous improvement.

· Oversee vendor relationships and third-party integrations to support global functionality.

· Ensures successful project and program delivery

· Drive cross-functional collaboration (engineering, product, UX, QA, DevOps) to deliver scalable, secure, and high-performing global applications.

· Drive adoption of agile methodologies and DevOps practices to accelerate delivery and improve quality.

· Develop and deploy BAU application changes partnership with SSTs and alignment with STEP and other Enterprise transformation programs

· Implement strategic measures to rigorously manage risks and ensure compliance with legal and regulatory requirements.

· Enact Technology Department security and risk reduction programs.

· Ensure data privacy, security, and compliance with international standards (e.g., GDPR, HIPAA, ISO).

· Collaborate with SSTs, other Tech areas and large-scale business transformation projects (e.g. STEP) to gather requirements, prioritize features, and ensure localization and regulatory compliance.

· Promote a culture of continuous improvement and teamwork which facilitates robust collaboration across various departments within and beyond EAS and enhances the company's capacity for strategic decision-making and problem-solving.

· Act as a trusted advisor and partner with other Technology leaders and business partners across global, regional, and local levels to drive digital transformation and operational excellence.

Key Performance Indicators

· Project Completion: Timely and within-budget completion of projects.

· Stakeholder Feedback: Positive stakeholder feedback on application services.

· Compliance and Security: Adherence to compliance and security standards.

· Efficiency Improvements: Increased efficiency in resource utilization and project delivery.

· System Availability: Achieve and maintain high system uptime and availability, minimizing unplanned outages.

· Incident Management: Quick incident response and resolution times, meeting or exceeding SLAs.

· System Performance: Consistent improvement in system performance metrics, including response times and throughput.

· Optimize Cost Management: Achievement of a targeted percentage reduction in IT operational costs year-over-year, without impacting the quality of IT services and infrastructure.

· Risk Management and Compliance Adherence: Achieve a comprehensive compliance and risk management rating, measured by a reduction in identified risks and incidents and maintaining a 100% compliance rate with legal and regulatory requirements.

Ideal Background

Education

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Master’s degree in Technology Management, Business Administration, or a related field is highly desirable

Languages

• Fluent English required (oral and written)

Experience and Skills

• Minimum of 15 years of experience in a technology leadership role within a large, multinational corporation, with at least 5 years in a senior managerial capacity with strong leadership and communication skills to influence decisions and lead change across organizational boundaries.
• Proven track record of success in leading large-scale Enterprise Application projects within complex environments.
• Extensive knowledge of enterprise applications, cloud solutions, and emerging technologies.
• Extensive experience in managing complex technology projects from conception through implementation, including managing budgets, resources, and timelines.
• Strong background in vendor management, including negotiating contracts and managing service level agreements (SLAs) with technology providers.
• Experience in regulatory and compliance environments, understanding the implications for technology solutions and data management in global markets.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! 

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired

Budget Management Risk Management, Business Acumen, Performance Management, Service Delivery Management, Stakeholder Management, Strategic Leadership, Strategic Planning, Waterfall Project Management