The Global Head of Anti-Fraud at Manulife is responsible for overseeing and challenging the global fraud risk management strategy. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors.
The Global Head of Anti-Fraud is responsible for leading and enhancing Manulife's global fraud risk management program. This senior leadership role involves providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives. The position requires advising the parent company and subsidiaries globally on fraud prevention and detection strategies, with a focus on the oversight and development of fraud detection technology, systems, and processes. The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross-functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units worldwide.
Position Responsibilities:
Strategic Leadership:
In partnership with 1LOD colleagues, oversee the development and implementation of a global fraud risk management strategy, collaborating with global business unit leaders and supporting regional teams.
Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives.
Fraud Technology and Scheme Expertise:
Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization’s capabilities.
Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.
Business Integration:
Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across all business segments, fostering a proactive fraud risk culture.
Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed.
Operational Excellence and Crisis Management:
Provide oversight and challenge to ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure.
Develop Management Information (MI) systems for (up to) Board-level reporting, ensuring clear insights into fraud risk status and trends.
Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses.
Global Perspective:
Adapt fraud risk policy and standards and guidance to accommodate local regulations and business practices while maintaining a cohesive global strategy.
Consider Manulife's global footprint and cultural nuances to tailor fraud risk management programs effectively.
Regulatory Engagement:
Cultivate relationships with global regulators, industry forums, and peer institutions to influence the broader fraud risk landscape.
Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards.
People and Talent Management:
Identify, engage, and develop high-quality fraud risk management professionals globally.
Set objectives for team members, offering feedback and rewards aligned with performance and organizational goals.
Risk Management and Governance:
Ensure comprehensive fraud risk identification, prevention, and detection across all business units.
Recommend process changes to reduce risk exposure.
Required Qualifications:
Education: Bachelor's degree or equivalent experience is required
Extensive Experience: 15+ years of experience in fraud risk management, AML/ATF, compliance, or risk management, preferably in government, regulatory, legal, or financial sectors.
Strategic Implementation: Proven track record in designing, developing, and implementing large-scale, standardized, and global fraud risk management systems and processes.
Leadership Excellence: Demonstrated leadership capabilities with experience in setting strategic direction in complex operating environments and leading high-performing teams.
Global Financial Acumen: Experience with a large financial institution operating globally is advantageous.
Communication Proficiency: Superior written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.
Regulatory Expertise: Strong experience in regulatory engagement and reporting.
Organizational Skills: Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively.
Attention to Detail: Strong attention to detail in managing complex regulatory and fraud risk issues.
Dynamic Adaptability: Able to work effectively in a dynamic, fast-paced environment.
Integrity and Credibility: Capable of leading with integrity and credibility, driving compliance programs throughout a complex, multinational organization.
Collaborative Approach: A team-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.
Regulatory and Law Enforcement Interface: Strong skills in interfacing and collaborating with regulators and law enforcement agencies.
Hands-on and Results-Oriented: Proactive, results-oriented individual with the ability to balance multiple priorities and projects.
Key Leadership Behaviours:
Role model of ethics and integrity; building a culture of respect
Inspires and motivates others
Provides fearless advice
Results-driven; highly focused on accountability
Ability to manage multiple stakeholders; including indirect reports spread across the globe
Demonstrates a commitment to delivering excellent service balanced with appropriate risk management
Brings a strategic perspective and collaborative working style
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$126,600.00 CAD - $235,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Top Skills
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
For Manulife terms of use, please visit http://bit.ly/SM_Terms
