As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Global Fulfillment Leader role enables end-to-end supply assurance across a global product portfolio, safeguarding customer delivery commitments and revenue outcomes. This position provides senior execution leadership within Supply Chain through prioritization, constraint resolution, and risk-informed decision support. Impact is measured by consistent execution against customer schedules, shipment plans, and business commitments.
How you will make an impact:
- Lead day-to-day supply assurance across assigned products and customer segments to protect scheduled shipment dates, project deployments, and shipment plan commitments.
- Drive resolution of supply, allocation, and distribution constraints through coordination with Supply Planning, Procurement, and Distribution teams.
- Execute established order promising and allocation frameworks while elevating data-backed recommendations for prioritization and trade-off decisions.
- Deliver executive-level summaries of supply status, delivery risks, customer impacts, and recovery plans.
- Perform revenue, risk, and opportunity analysis across firm demand, backlog, and quoted business to inform leadership decisions.
- Lead root cause analysis of service performance failures and recommend corrective actions.
- Influence cross-functional execution outcomes through data-driven insights without direct authority.
The must haves:
- Education: Bachelor’s degree in Supply Chain, Finance, Business, or a related field.
- Experience: 8+ years of experience in Supply Chain with application across Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfillment.
- Experience with Kinaxis Rapid Response.
- Experience with MRP/ERP systems and adherence to planning standards.
- Application of advanced data analysis techniques using Excel to interpret large, complex datasets.
- Development of executive-ready presentations and written communication using PowerPoint.
- Execution in fast-paced, customer-driven environments requiring management of multiple concurrent issues.
Nice to haves:
- Experience with Oracle ERP.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Bachelor's degree in Supply Chain, Finance, Business, or related field
- 8+ years of experience in Supply Chain across Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfillment
- Experience with Kinaxis RapidResponse
- Experience with MRP/ERP systems and adherence to planning standards
- Advanced data analysis using Excel to interpret large, complex datasets
- Development of executive-ready presentations and written communication using PowerPoint
- Proven execution in fast-paced, customer-driven environments managing multiple concurrent issues
- Experience with Oracle ERP
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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