Global External Engagement Excellence Lead

Job Description SummaryThe Global External Engagement Excellence Lead sets the strategy, processes, and capabilities for high‑quality, compliant Medical engagement activities across PDx GMS. This role builds and educates the teams in relation to the Medical Strategic Account Planning framework, elevates Field Medical Excellence, and operationalizes medical insights, coordinates Medical Information, key Congresses, publications, and governance so PDx GMS delivers credible science, measurable impact, and trusted partnerships with external stakeholders.
Success requires a blend of medical affairs expertise, change leadership, technology enablement (CRM, insights, Material Review, Med Info), and rigorous compliance—translating strategy into scalable implementation, SOPs, training, and adoption across global, regions and countries.

Job DescriptionCore responsibilities

• Strategy & operating model: Set the external engagement excellence roadmap and annual plan (incl. budget), aligned with PDx Medical strategy and evolving trends (incl. AI-enabled ways of working).

• Field Medical Excellence: Define standards, ways of working, and competency model; build and deliver role-based training (KOL profiling, engagement planning, interaction quality, insight capture).

• Medical CRM & insights: Own vendor selection and implementation; drive adoption, data quality, dashboards, and an end-to-end insights process (capture → synthesis → prioritization → governance → actions).

• Scientific communications: Enable impact-based congress strategy and execution; lead strategic congress planning/coordination and internal tracking.

• Publications: Oversee global publication strategy and annual planning; manage vendor/partner execution and performance tracking.

• Medical governance: Optimize external material review processes; support claims library and process/SOP simplification (incl. opportunities for AI enablement where appropriate).

• Medical Information: Coordinate and continuously improve global Medical Information services; guide regional/country teams and run operating cadence.

• Capability building: Deliver scalable training and toolkits across PDx Medical (account planning, field excellence, insights, congress, publications, med info).

Qualifications

• Advanced degree in life sciences or equivalent experience (e.g., PharmD/PhD/MD/MSc).

• Preferably 8–12+ years in Medical Affairs / Field Medical / Scientific Communications / Excellence roles, ideally with global or multi-region scope (diagnostics/pharma/med-tech).

• Demonstrated experience building and scaling Field Medical Excellence and/or Medical Strategic Account Planning programs.

• Proven ownership of Medical CRM, and insights implementation (requirements, validation/UAT, change management, adoption).

• Track record in key global congress and publication coordination.

• Demonstrated experience coordinating Medical Information services across countries.

• Strong understanding of compliant scientific exchange and external engagement governance (incl. data/privacy requirements).

Skills

• Strategic thinking with strong operational execution; program and stakeholder management in a matrixed environment.

• Change leadership: can drive adoption, standardization, and capability uplift across diverse regions/teams.

• Process design and governance: SOP-minded, audit-ready, continuous improvement orientation.

• Data and systems fluency: comfortable with CRM/analytics, dashboards, metrics, and insight-to-action tracking.

• Vendor management: selection, contracting input, delivery oversight, KPIs, and performance optimization.

• Excellent communication and facilitation skills; able to train, coach, and influence senior stakeholders.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information