You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.
Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.
Maintaining up-to-date client account profiles and oversight of contract deliverables.
Implementing and tracking multiple projects for assigned accounts.
Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.
Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.
You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work.
You’ll need to have:
Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Customer service experience supporting business and government accounts.
Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.
Even better if you have one or more of the following:
Bachelor’s degree.
Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas and reporting.
Comfort using web cam to communicate with customers.
Excellent time management skills.
Account Management experience.
Experience using Work Flow Manager (WFM).
Experience using Salesforce.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
*All current WCC employees in a work location closed by the company will be allowed to remain in grandfathered homebased status in their current location if selected.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
This is an incentive based position with the potential to earn more.The starting base pay rate for the Maryland location(s) listed on this job requisition is: $26.63 per hour.Skills Required
- Bachelor's degree or at least one year of relevant experience demonstrated through work experience or military experience
- Customer service experience supporting business and government accounts
- Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint
- Bachelor's degree
- Experience with Excel or Google Sheets pivot tables, basic formulas, and reporting
- Comfort using a webcam to communicate with customers
- Excellent time management skills
- Account management experience
- Experience using Work Flow Manager
- Experience using Salesforce
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
