Global End of Support Life (EoSL) Program Manager (Planning & Management)

Global End of Support Life (EoSL) Program Manager (Planning & Management)

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Global EoSL Program Manager is responsible for leading projects related to End of Support Life (EoSL) activities to ensure successful completion while meeting product scope, timelines, revenue targets, and quality expectations committed to with key partners and stakeholders. The role focuses on Business Unit collaboration to drive lifecycle decision-making, cross-regional coordination, mature product strategy, and KPI performance and Metrics tracking to support business objectives and customer commitments.

How you will make your mark:

• Service Lifecycle Management: Conduct proactive and reactive investigations to determine continued product support viability.

• Communication and Coordination: Ensure effective information flow across regions and programs.

• Supporting Mature Products: Manage support periods after division support period (DSP) and service support period (SSP).

• KPIs: Track projects, investigations, revenue impact, and SKUs scheduled for EoSL.

• Coordinate across worldwide teams to set SSP and EoSL dates and implement integrated strategies covering business models, mature product support, and technology refresh.

• Conduct proactive and reactive investigations and provide lifecycle guidance to product business units and services teams to allow sufficient time for migrations or refreshes.

• Engage and align stakeholders to ensure clear communication, documentation, and reporting of project status and outcomes.

• Lead EoSL initiatives using subject-matter expertise, perform business analysis, identify root causes, and recommend improvements.

• Ensure accurate and timely EoSL data reporting and maintain KPI performance standards.

• Drive innovation, efficiency, and cross-organizational collaboration.

About you:

• Project and program management expertise

• Understanding of SLP/EoSL processes and governance

• Familiarity with products and service offerings

• Experience with internal business tools and analytics

• Knowledge of EoSL policies and mature hardware support

• Ability to influence, negotiate, and execute cross-functional strategies

• Strong relationship-building skills

• Familiarity with service and support functions

• Excellent communication and consulting abilities

• Ability to drive cross-organization collaboration

• Ability to meet defined KPIs and metrics

• Deliver accurate, timely lifecycle data and reporting

• Demonstrated ability to drive innovation and operational efficiency

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.