Global Enablement Specialist

Omilia is a pioneering force in conversational AI, empowering companies to deliver enhanced customer interactions through advanced natural language understanding (NLU) and automated customer support solutions. With a growing customer base and a strong foothold in the AI market, Omilia’s mission is to enable enterprises to transform their customer service into efficient, human-like experiences at scale. Omilia is poised for aggressive growth and plans to expand through strategic partnerships, innovative product development, and a focus on customer success.

Job Summary:

We are seeking a motivated and resourceful Global Enablement Specialist to support our growing global enablement function. Reporting directly to the Sales Enablement Manager, you will act as a force multiplier for both the Sales Enablement and Partner Enablement teams.

In this cross-functional role, you will help drive productivity by ensuring both our internal sales teams and external partners (OEMs, Resellers, and Strategic Partners) have the tools, resources, and knowledge to succeed. You will assist in developing training curricula, managing content repositories, and optimizing enablement processes. This role is ideal for a self-starter with strong organizational skills who is excited to build a scalable enablement framework that bridges the gap between direct sales and the partner ecosystem.

Key Responsibilities:

Training and Development (Internal & Partner)

• Onboarding Execution: Assist in the design and delivery of sales onboarding programs for new internal hires, ensuring they are equipped with core sales methodologies (e.g., SCOTSMAN, MEDDPICC). Simultaneously, support the execution of onboarding and training programs for new OEM and strategic partners.
• Continuous Education: Help maintain an ongoing training curriculum covering product updates, competitive positioning, and objection handling for internal teams. Adapt these materials to deliver ongoing education sessions for partners, ensuring they remain updated on new features and best practices.
• Skill Development: Collaborate with the Sales Enablement Manager to identify skill gaps and create targeted training plans for continuous development across the global sales organization.
• Events: Help manage annual company events, schedule webinars, sales and partner events, and internal training. 

Content and Collateral Management

• Asset Creation: Collaborate with marketing, product, and customer success teams to create impactful sales collateral, including pitch decks, product sheets, case studies, and ROI calculators.
• Partner-Specific Resources: Adapt internal sales materials into partner-ready assets, such as sales playbooks, competitive battle cards, and co-branded presentations that align with Omilia’s go-to-market strategy.
• Content Repository Management: Maintain a centralized repository of sales and partner assets, ensuring content is easily accessible, up-to-date, and aligned with Omilia’s messaging. You will track content utilization and refine collateral based on feedback and performance data.

Process Optimization & Tools

• Tool Enablement: Assist in the implementation and management of sales enablement tools (e.g., LMS, Content Management Systems) and ensure consistent usage of CRM best practices.
• Partner Support: Serve as a point of contact for partners regarding enablement resources, providing proactive support to ensure they are engaging with the materials provided.
• Sales Process Consistency: Work with Revenue Operations to refine processes that improve efficiency, such as optimizing handoff points and administrative tasks like email templates and lead scoring for both internal reps and partners.

Performance Metrics and Reporting

• Impact Tracking: Establish and track KPIs to measure the effectiveness of enablement programs, monitoring metrics such as ramp time, win rates, and content usage for both internal sales and partner channels.
• Feedback Loop: Collect feedback from sales teams and partners to regularly update enablement programs, ensuring they reflect changing needs and evolving market conditions.

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• 2-4 years of experience in sales, sales enablement, partner enablement, training, or sales operations within the tech, AI, or SaaS industries.
• Experience working with Partner/Channel ecosystems (OEM, Resellers, VARs) is highly preferred.
• Strong written and verbal communication skills with the ability to create compelling content for diverse audiences (internal sales vs. external partners).
• Experience with CRM systems (e.g., Salesforce) and sales enablement platforms (e.g., Gong, Highspot, Seismic, or similar).
• High degree of organization, resourcefulness, and adaptability in a fast-paced environment.
• Self-starter with the ability to work independently as well as collaborate effectively across Sales, Marketing, and Product teams.

Why Join Omilia?

You’ll join a collaborative and fast-paced environment that values continuous improvement, transparency, and operational excellence. This is a high-visibility position with the opportunity to help shape the future of Omilia’s global enablement strategy and partner ecosystem. We offer a comprehensive benefits package and the chance to work alongside passionate colleagues at the forefront of AI technology.

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.