Global Director ISVs (Independent Software Vendors) – SME Core Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Global Director ISVs (Independent Software Vendors) – SME Core Solutions

Mastercard is a global technology company in the payments industry, committed to connecting and powering an inclusive, digital economy that benefits everyone, everywhere. As we expand our impact, we are seeking a motivated Business Development & Product Lead to drive innovation and growth in the Independent Software Vendor (ISV) vertical within our SME (Small and Medium Enterprise) segment.
Job Overview: The Global Director for the ISV vertical will play a dual role encompassing strategic business development and product management to propel Mastercard’s solutions in the SME space. ISVs are companies that develop and provide specialized software products and services tailored to meet specific business needs across diverse industries. These vendors deliver innovative solutions, such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Web Builders, Accounting and Tax software, and Productivity tools, among others. This position requires a dynamic leader with the ability to identify and capture new market opportunities, develop strategic partnerships with ISVs, and create scalable product strategies that enhance Mastercard’s value proposition in this critical market segment.
Key Responsibilities:
Business Development Strategy:
Develop and execute comprehensive go-to-market strategies tailored to ISVs serving SMEs.
Identify, evaluate, and onboard ISV partners to integrate Mastercard's payment solutions.
Drive revenue growth by creating new business opportunities and partnerships.
Collaborate with internal sales and marketing teams to align business strategies and objectives.
Provide support to the sales teams in pre and after-sale partner meetings with a detailed understanding of product features to identify and implement solutions
Own the creation of Sales training, collateral & Marketing initiatives to elevate SMEs ISV vertical
Regional and Market Execution Support: for distribution partners’ discussions, RFPs, and external conferences
Product Leadership & Strategy:
Define and manage the product roadmap specific to the ISV vertical, ensuring alignment with SME market needs and Mastercard's broader strategic goals.
Work closely with ISVs to develop joint value propositions that enhance product offerings and drive SME adoption.
Collaborate with product development teams to oversee new feature rollouts, ensuring product-market fit and user-centric design.
Track product performance metrics, gather user feedback, and iterate to enhance product features and competitiveness.
Distribution and communication of all Thought Leadership/Best Practice Sharing
Stakeholder Engagement:
Build and maintain strong relationships with key stakeholders, including ISV partners, merchants, and SME clients.
Enhance/ Develop regional SME Segment Narrative for Executive, account, sales, and product engagements internally and externally.
Present business cases, product updates, and partnership benefits to internal and external stakeholders.
Serve as a key representative at industry events, conferences, and meetings to advocate for Mastercard’s SME solutions.
Market Insights & Analysis:
Conduct market analysis to stay informed of competitive trends, emerging ISV technologies, and evolving SME needs.
Utilize data-driven insights to inform business decisions and product development strategies.
Identify and address potential barriers to adoption in the SME segment and proactively seek solutions.
Cross-functional Collaboration:
Collaborate closely with Mastercard’s marketing, finance, account management, business development, strategy, and regional and market-specific product teams, as well as senior executives, to ensure cohesive product deployment, effective go-to-market strategies, and seamless integration across global and regional markets.
Work closely with legal and regulatory teams to navigate compliance and security considerations within the ISV space.
Qualifications:
Education: Degree in business, Marketing, Computer Science, or a related field.
Experience: Minimum of 7-10 years in business development, product management, or a similar role within the fintech or payments industry.
Industry Expertise: Demonstrated experience working with or within ISVs, with a clear understanding of their business models and value propositions for SMEs.
Leadership Skills: Proven leadership capabilities to manage complex projects and lead cross-functional teams.
Analytical Skills: Strong analytical, problem-solving, and decision-making skills.
Communication: Excellent written and verbal communication skills; adept at presenting complex ideas in a clear and compelling manner.
Technical Proficiency: Familiarity with digital payment technologies, API integrations, and SaaS platforms is highly desirable.
Collaboration: Ability to work effectively in a matrixed environment and influence without direct authority.
Preferred Attributes:
Passion for SME & fintech innovation with an entrepreneurial mindset.
Demonstrated success in scaling products and partnerships in a fast-paced, global environment.
Experience with agile product development methodologies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.