Global Digital - Senior eCommerce, Loyalty & Community Manager

GREEK NATURAL BEAUTY, POWERED BY SCIENCE

KORRES is a Greek skincare brand, born out of Athens’ oldest homeopathic pharmacy in 1996. Founded by Greek Pharmacist George Korres who believes in the innate potency of natural ingredients and chemical engineer Lena Korres who believes that nature is the inspiration for scientific discovery.

Inspired by the most powerful natural ingredients and local traditions, KORRES delivers effective natural products; discovered in nature and nurtured by science. KORRES collaborates with over 15 different European academic universities to do ground-breaking research into the power of plants. Our research shapes and nurtures nature’s inherent powers.

Today KORRES takes Greek herbs around the world through more than 400 natural products, with brand presence in 55 markets. It’s all about clean, effective plant-powered formulas that capture the beauty of Greece in harmony with nature.

Korres is looking for a dynamic, self-motivated Global Digital- Senior eCommerce, Loyalty & Community Manager to join our Digital team. You will be working in a challenging international environment which embraces continuous learning and growth alongside a dynamic team of experienced professionals. You will be focusing on: 

·        Lead the growth of digital sales via KORRES sites, meeting annual revenue and profitability targets

·       Create and execute the annual digital marketing calendar to drive new customer acquisition and retention.

·       Monitor promotional activities to ensure traffic, sales, and conversion KPIs are achieved.

·        Design and manage an integrated community ecosystem (loyalty program, ambassadors, UGC creators,), transforming engagement into measurable retention and advocacy.

·        Own CRM and customer lifecycle programs across email, SMS, app, and push to drive activation, repeat purchase, and reactivation.

·        Lead omnichannel loyalty initiatives by aligning all channels.

·        Manage analytics and KPI reporting across ecommerce, CRM, loyalty, and community health.

·        Run continuous A/B testing on UX, messaging, segmentation, and promotions, validating hypotheses to optimize revenue and engagement.

·        Drive roadmap for digital tools (Shopify, apps, loyalty platforms, community systems, CRM automation), ensuring technological scalability and customer‑centric experiences.

·        Hold full P&L responsibility for the eShop, ensuring both growth and cost efficiency

·        Transform community engagement into measurable retention, advocacy, and customer lifetime value growth.

·        5+ years of experience in related field

·        University degree in Digital Marketing, Business Administration or related field

·        Experience in Cosmetics or related industry is considered a plus

·        Excellent command of the English language, both written and verbal (native‑level proficiency is a plus)

·        Very good MS Office skills, especially PowerPoint and Excel

·        Advanced knowledge in Shopify plus

·        Strong analytical and conceptual skills as well as an overview of the latest IT technologies and trends and e-commerce strategies

·        Proven experience in product and content management, as well as the use of leading ecommerce and CRM tools

·        Excellent understanding of product and content management as well as various eCommerce tools

·        High social competence, strong collaboration skills, assertiveness, and a solutions‑oriented mindset.

·        A hands-on, entrepreneurial approach with the ability to balance strategy and execution.

·        Strong commitment, leadership and flexibility