Zoom is looking to grow its Global Contact Center Solution Engineering team, seeking a talented Global Partner Consulting Solution Engineer with deep specialized experience in Customer Experience (CX) to drive our continued success through the global channel. This role is for an individual who has a passion for working with Partners and for diving into technology that powers better customer experiences, as well as experience working in the Contact Center industry.
Ready to make a significant impact in the world of CX? If so, we would love to have you join us here at Zoom!
About the Team
Channel Customer Experience Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Experience capabilities and are responsible for technical onboarding, nurturing and enabling CX specialized partners. As the Global Partner ZCX CSE you will not only engage directly with partners, but you will also drive and influence technical Partner initiatives across various ZCX teams. Join us in helping our Partners level up their contact centers and growing Zoom’s next billion-dollar business.
Serve as the Global Solutions Engineering CX technical channel partner and trusted advisor, aligning with global leadership and regional CX channel resources to define and execute strategic technical channel initiatives.
As the Global Partner CSE, coordinate and with global ZCX Solutions Engineering resources to ensure consistency and best practices in pre-sales enablement.
Act as a global technical expert and go-to resource for Zoom's CX focus partners.
Work with the CoE and other Zoom teams to create compelling content that can be leveraged globally to help upskill partners in Zoom CX.
Maintain relationships with the top global CX partners and execute technical presales training and ongoing enablement in collaboration with regional teams.
Develop trust with Partner Customer Experience teams, leadership, and other key stakeholders.
Build technical business plans with focus CX Partners to drive Zoom CX adoption within the portfolio. Translate technical and business requirements into solutions for partners.
Engage with ZCX Product teams internally to expand product innovation, adoption, and market leadership based on Partner feedback.
What We’re Looking For
10+ years of CX/Cloud CCaaS experience and 5+ years Solution Engineering and Channel experience.
Understanding of and experience in both North American markets as well as international markets, with the capacity to travel globally as needed.
Excellent presentation skills – with the ability to deliver engaging workshops and sessions to both technical and non-technical audiences
Demonstrated experience influencing cross-functional stakeholders and leading without direct reporting lines.
Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, AI.
Expert level understanding of Customer Experience market and trends, advocating for Channel led partnership strategy and vision
Deep understanding of sell-through channel sales motions. Existing relationships and a thorough understanding of the CX partner community is a big plus.
Experience implementing CX solutions is a plus.
Salary Range or On Target Earnings:
Minimum:
$146,000.00Maximum:
$319,400.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
