Who we are
Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.
More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 24 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.
About the role
The Global Customer Offering Senior Specialist supports the development and execution of customer offering initiatives at global level, contributing to pricing, positioning and portfolio optimization, and enabling Regions and Countries to deliver competitive and customer‑centric product and service solutions.
Key responsibilities
- Offering innovation: support the design and global rollout of new offer, pricing and service models, in alignment with the commercial strategy and customer needs.
- Global pricing governance: contribute to defining and governing global pricing, discount and promo guidelines. Monitor pricing and margin performance across Regions to spot trends and opportunities, and recommend strategic actions.
- Insurance & Affinity: support the monitoring of the global Affinity program, the launch of new products and the relationship with external partners.
- Regional enablement: support Regions and Countries in adapting and implementing global offering guidelines, working closely with Sales, Marketing and Retail Excellence.
- Competitive intelligence & customer insights: design and coordinate global competition monitoring, including mystery shopping programs, and combine it with customer insights and feedback to inform pricing and offering decisions.
- Analytics & decision support: maintain dashboards and KPI monitoring tools, and prepare analyses and recommendations for top management on pricing, sales and portfolio strategy.
Required Skills & Experience
Professional Experience
- 3+ years of experience in pricing, revenue management or offering roles in global companies, or 2–3 years in strategy or management consulting.
- Master’s degree in Economics, Engineering Management, Mathematics/Statistics, or other studies with a strong numerical and analytical component.
- High proficiency in Excel and PowerPoint.
- Good knowledge of data visualization tools (Power BI); familiarity with SQL is a plus.
- Fluent English
- Strong data-driven approach to decision making and complex problem solving, combined with business sense and commercial awareness.
- Proven ability to turn analyses into strategic plans and roadmaps, structuring priorities and driving initiatives from vision to execution.
- Excellent communication and negotiation skills, with strong proactivity and leadership.
Mindset & Soft Skills
- Strong data-driven approach to decision making and complex problem solving, combined with business sense and commercial awareness.
- Proven ability to turn analyses into strategic plans and roadmaps, structuring priorities and driving initiatives from vision to execution.
- Excellent communication and negotiation skills, with strong proactivity and leadership.
Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)
Compensation & Benefits
Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)
Contractual Level: Employee Level 1
Contract Type: Permanent – Full Time
The reference Gross Annual Salary is approximately in the range of €43.000 – €57.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.
The position is also eligible for an annual Company bonus (‘premio di risultato’) linked to business performance, in line with Company policies.
Benefits
€750 Annual Welfare plan for your personal well-being across a wide range of services
Health Insurance: Fondo Est healthcare coverage + an additional Accident Insurance
Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions
Office Perks: On-site canteen and free company parking
Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in professional development.
Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.
Equal Opportunities Statement
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.
Skills Required
- 3+ years of experience in pricing, revenue management, or offering roles in global companies
- 2-3 years of experience in strategy or management consulting may be accepted
- Master's degree in Economics, Engineering Management, Mathematics, Statistics, or another strongly numerical and analytical field
- High proficiency in Excel and PowerPoint
- Good knowledge of data visualization tools, including Power BI
- Familiarity with SQL
- Fluent English
- Strong data-driven decision-making, complex problem-solving, business sense, and commercial awareness
- Ability to convert analyses into strategic plans and roadmaps, prioritize work, and drive initiatives from vision through execution
- Excellent communication and negotiation skills, proactivity, and leadership
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
