Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
About the role
You will work in our Headquarters as Global Customer Intelligence & CRM Insights Manager, being in charge of gathering, analyzing, and interpreting customer data at global level to provide invaluable insights and recommendations to Regions and Countries. This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage.
You'll work with a talented team of engaged professionals, acting as the Global Center of Expertise (CoE) for corporate, regions & country stakeholders, starting from your direct manager (Federico Flussi, Global CRM Customer Intelligence Associate Director) and his team (4 colleagues).
Collaborating seamlessly with various departments, the Global Customer Intelligence & CRM Insights Manager aligns customer insights with our business goals and objectives, with the final aim to extract business insights and optimize offering and sales revenue performance, through a holistic approach on data analysis (product sales, price elasticity, seasonality, competitive benchmark), KPI monitoring and dedicated reporting.
Key Responsibilities
- People management, ensuring project objectives effectively and efficiently: provide clear direction and ongoing support, coordinate tasks, ensure seamless communication and that all deliverables are on time and meet the highest standards of quality.
- Analyze data from multiple databases to drive optimization and improvement of business insights
- Translate data insights into compelling and to the point recommendation and output for marketeers and other stakeholders
- Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
- Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
- Create and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language (Python is a plus)
- Design, Build and Maintain Business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment and readability
- Gather customer insights from Speech Analytics
- Act as a point-of-reference, for the whole Global CRM Team, with Global IT to plan and prioritize CRM projects and activities, optimizing resources and budget allocation, taking accountability for all the activities related to Data Governance and Data Rooms
Required Skills & Experience
Professional experience
- Hold a University Degree in Mathematics, Statistics, Engineering, Economics
- Have at least 6 years of experience in working with large data sets and in building statistical models and dashboards
- Have advanced skills in Excel, Power BI or other BI systems/data analysis tools
- Have advanced skills in SQL Language, Python is a plus
- Have strong analytical skills, mathematical abilities and business acumen, being able to translate complex data into meaningful insights
Mindset & Soft Skills
- Strong analytical thinking with the ability to interpret complex datasets
- Technical proficiency in data manipulation, statistical analysis and data visualization
- It’s a plus if you have experience in storytelling and in presenting data-driven insights to both technical and non-technical stakeholders
- Ability to translate data into meaningful business recommendations
- Fluency in English (written and spoken)
- Willingness to travel occasionally for business needs
Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)
Compensation & Benefits
Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)
Contractual Level: Employee Level Quadro
Contract Type: Permanent – Full Time
The reference Gross Annual Salary is approximately in the range of €57.000 – €76.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.
The position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies.
Benefits
€1,700 Annual Welfare plan for your personal well-being on a wide range of services
Health Insurance: QUAS healthcare coverage and an additional company integrative insurance + Accident Insurance
Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions
Office Perks: On-site canteen and free company parking
Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in your professional development.
Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.
Equal Opportunities Statement
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.
Skills Required
- University degree in Mathematics, Statistics, Engineering, or Economics
- At least 6 years working with large data sets and building statistical models and dashboards
- Advanced skills in Excel
- Advanced skills in Power BI or other BI/data analysis tools
- Advanced SQL language skills
- Python programming (listed as a plus)
- Experience designing data flows from a data warehouse and ensuring data quality/enrichment
- Experience designing, building and maintaining business KPI dashboards
- Experience gathering customer insights from Speech Analytics
- Experience and accountability in Data Governance and Data Rooms
- People management experience
- Strong analytical skills, mathematical abilities and business acumen
- Fluency in English (written and spoken)
- Willingness to travel occasionally for business needs
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
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