Global Customer Insights Intern

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position 

Intuitive (maker of DaVinci surgical systems and the Ion endoluminal lung biopsy system) is seeking a passionate Global Customer Insights Intern to support a wide range of customer and market insight initiatives at Intuitive. This individual will conduct mainly primary market research studies and analyses.  The Global Customer Insights (GCI) Intern will play a key supporting role in identifying marketplace opportunities and reducing business decision making risk. They will support members of the GCI team in confirming research objectives, identifying target audience, determining methodology, designing and programming surveys, managing projects, analyzing data and doing follow up analyses/data cuts, supporting reporting, and preparing presentation decks.  

Essential Job Duties 

• Assist Global Customer Insights team members in business partner consultation
• Develop/refine research objectives, methodology, surveys/guides
• Analyze study results – and support team members with additional data cuts. Mine both new and existing data from a variety of studies for insights.
• Develop study reports/presentation decks, analyses, for business partners
• Use creativity to meet insights needs with limited resources
• Seek opportunities to grow as a professional market researcher

Required Skills and Experience 

University Hiring Program Eligibility Requirements:

• University Enrollment: Must be currently enrolled in an accredited degree-seeking academic program.
• Internship Work Period: Must be available to work approximately 15 hours per week from mid September through late May.

Required Education and Training 

• Current enrollment in a Business Administration, Market Research or related degree-seeking program at the Master’s level

Working Conditions 

• None

Preferred Skills and Experience 

• 2+ years of experience analyzing problems using data sets, logic and holistic thinking
• Experience with both primary (qualitative and quantitative) and secondary methods.
• Undergraduate level degree + enrollment in graduate MMR program in good standing
• Strong interest in healthcare industries
• Strong written and oral communication skills
• Proficiency in Word, Excel, PP.  Experience with SPSS preferred. Graphics design a plus
• Strong prioritization and project management skills
• Proficiency in or ability to learn Qualtrics end user survey tool
• Willingness and desire to learn new skills and move beyond “comfort zone”

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay (paid at an hourly rate), benefits, and a housing allowance. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including relevant skills and experience for this internship, degree-seeking academic program (PhD, Master’s, Bachelor’s, etc), year in school, and location. The hourly rate is prorated against the intern program salaries listed and total program compensation will be based on internship duration.