Join us as Global Customer Hubs Manager – CD Operations & Transformation (Europe)
Function: Global Customer Hubs (GCH)
Reports to: Global Customer Hubs Director
Scope: Europe – covering European markets supported by Global Customer Hubs
Location: Katowice, Poland or Bangalore, India
Terms & Conditions: Full-time. Candidates must have the right to work in the location where they apply. No relocation support will be provided.
JOB PURPOSE
This role exists to drive operational excellence, service governance, and transformation across Promotion and Price Management operations within Global Customer Hubs, serving European markets.
The role connects global strategy, market stakeholders across Europe, hub delivery teams, and capability teams to ensure standardized, efficient, and digitally enabled service delivery that supports business growth and customer satisfaction.
As Global Customer Hubs Manager, you will play a key role in shaping the future of Customer Operations across Europe by leveraging analytics, automation, AI-enabled solutions, and strong cross-functional collaboration to continuously improve service delivery and business performance.
KEY RESPONSIBILITIES
Lead Promotion and Price Management operations across European markets, ensuring consistent service delivery, operational excellence, and adherence to agreed service levels and governance standards.
Monitor operational KPIs and service levels, identify trends and risks, and drive corrective actions to improve performance.
Drive continuous improvement and transformation initiatives through process standardization, simplification, automation, and AI-enabled solutions.
Partner with market teams, hub operations, global process owners, and capability teams to deliver business priorities and accelerate adoption of new tools and processes.
Manage and resolve complex operational issues, escalations, and customer-related challenges to minimize business impact.
Establish and lead governance routines, compliance controls, and process reviews to improve quality, efficiency, and customer experience.
Build trusted relationships with senior stakeholders, hub teams, external partners, and market leaders across Europe to ensure alignment and effective execution.
Monitor operational budgets and ensure expenses remain within approved targets.
Develop team capabilities and foster a culture of accountability, continuous learning, innovation, and high performance.
REQUIRED QUALIFICATIONS
Proven experience in Customer Operations, Customer Service, Global Business Services, Supply Chain Operations, or a related operational environment.
Demonstrated experience leading transformation, process improvement, or operational excellence initiatives with measurable business impact.
Strong stakeholder management and influencing skills within complex global or regional matrix organizations.
Experience managing performance through KPIs, service governance frameworks, and data-driven decision making.
Strong problem-solving skills with the ability to manage multiple priorities and navigate complex business challenges.
PREFERRED QUALIFICATIONS
Experience implementing digital, automation, or AI-enabled solutions within operational environments.
Experience managing third-party service providers or external business partners.
Experience leading cross-functional projects across multiple countries, markets, or business functions.
ADDITIONAL INFORMATION
Location: Katowice, Poland or Bangalore, India.
Scope: European markets supported by Global Customer Hubs.
Working model: Hybrid (3 days in the office, 2 days remotely)
No relocation support will be provided.
Opportunity to lead transformation initiatives and contribute to shaping the future of Customer Operations across Europe.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- Proven experience in Customer Operations, Customer Service, Global Business Services, Supply Chain Operations, or a related operational environment.
- Demonstrated experience leading transformation, process improvement, or operational excellence initiatives with measurable business impact.
- Strong stakeholder management and influencing skills within complex global or regional matrix organizations.
- Experience managing performance through KPIs, service governance frameworks, and data-driven decision making.
- Strong problem-solving skills with the ability to manage multiple priorities and navigate complex business challenges.
- Right to work in the location where you apply (no relocation support provided).
- Experience implementing digital, automation, or AI-enabled solutions within operational environments.
- Experience managing third-party service providers or external business partners.
- Experience leading cross-functional projects across multiple countries, markets, or business functions.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
