The Role
Manages Corin’s global customer experience and engagement programs, including visitor journeys, KPI dashboards, employee training, corporate presentations, customer events, congresses, and roadshows. Coordinates end-to-end visits for key stakeholders and industry leaders, gathers feedback, and drives improvements. Collaborates with Sales, Medical Education, Engineering, Marketing, Product Management, Legal, and Compliance while strengthening Corin’s brand and positioning in the MedTech industry.
Summary Generated by Built In
At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data-driven solutions that help surgeons deliver better outcomes for patients worldwide.As a global leader in orthopaedic technology, we combine cutting-edge science with a collaborative culture where our people are empowered to make a real impact.We are currently seeking a Global Customer & Experience Manager to join our team in Cirencester.Purpose of the Position
- Develop and maintain an outstanding customer experience for visitors and employees.
- Ensure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin.
- Support internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs.
- Represent the customer perspective within the organization and actively advocate for customer interests in cross-functional projects.
- Further develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.
- Develop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.
- Design and deliver training programs on the “Corin Experience,” customer-centric mindset, and storytelling for new and existing employees.
- Support the Marketing & Product Management team in company-wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.
- Plan and manage customer visits to the Cirencester Campus end-to-end, including room and technical setup, catering, security, and transportation.
- Collaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.
- Manage complete documentation of visitor data, program content, and feedback.
- Personally accompany Key Opinion Leaders (KOLs), decision-makers, and delegations throughout the entire visit lifecycle.
- Deliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.
- Continuously collect customer feedback, analyze results, and derive concrete improvement measures.
- Provide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on-site.
- Build networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.
15% Travel
- National travel only: No
- International travel included: Yes
- Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field.
- Minimum of 5 years of experience in customer engagement, event management, or brand management, preferably within the MedTech or healthcare industry.
- Demonstrated expertise in working with demanding customers and in complex multi-stakeholder environments.
- Excellent presentation, facilitation, and networking skills, with confidence interacting at C-level.
- High degree of empathy and intercultural sensitivity.
- Strong organizational and project management skills, as well as experience in stakeholder management.
- Demonstrated confidence and professionalism in public speaking and customer interactions.
- High level of personal accountability, proactivity, and solution-oriented working style, including under time pressure.
- Excellent written and spoken English; additional European languages are an advantage.
Why Join Corin?
At Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.
- A competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus
- 25 days holiday plus bank holidays
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
IND007
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Bachelor’s degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field
- Minimum 5 years of experience in customer engagement, event management, or brand management
- Experience in the MedTech or healthcare industry
- Experience working with demanding customers and in complex multi-stakeholder environments
- Excellent presentation, facilitation, and networking skills
- Confidence interacting with C-level stakeholders
- High degree of empathy and intercultural sensitivity
- Strong organizational and project management skills
- Stakeholder management experience
- Professionalism and confidence in public speaking and customer interactions
- Proactive, solution-oriented working style and personal accountability
- Excellent written and spoken English
- Additional European languages
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The Company
What We Do
As a leader in orthopaedic innovation, Corin has pioneered a number of landmark developments since its foundation and is proud to have been able to improve the quality of life of thousands of patients around the world through these groundbreaking products. The company’s talented and dedicated teams share a common commitment to deliver quality orthopaedic products and services to patients, surgeons and healthcare providers which exceed expectations and positively impact lives. With an increasingly active and demanding patient population, the need to provide state of the art conservative treatment pathways, in addition to more traditional interventions, has never been more important. Corin’s product portfolio is designed to provide each patient with the optimal solution, utilising some of the most advanced technologies available in the world to enhance implant longevity and performance.
