Global Creative Director
Salary: £80,000 per annum, plus company benefits
Location: Canary Wharf, London E14
Contract: Permanent, full time
Shifts: 37.5 hours per week; 7.5 hour days worked Mon-Fri 8am-6pm with a 30-minute unpaid lunch
Work model: Hybrid (3 days worked in office)
Williams Lea seeks a Global Creative Director to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of Role
The Global Creative Director will oversee the end-to-end creative production output for our client’s global Creative Studio services. This role spans a distributed delivery team operating across Europe, Asia, and the Americas.
Success in this position requires strong communication skills, a polished and professional demeanor, and a proactive approach to collaboration. The Global Creative Director will work closely with an offsite Studio Manager (responsible for day-to-day studio operations and team management) and is expected to provide strategic and creative leadership and support as needed.
Reporting into the Williams Lea Senior Account Director — who holds ultimate accountability for all client services — this role plays a vital part within the broader account management team.
Key Responsibilities
- Lead, inspire, and drive high-quality creative output from concept through to delivery
- Build and maintain strong, trusted relationships with key stakeholders to deliver strategic, valuable, and brand-aligned creative solutions
- Identify new creative opportunities within the firm to build and sustain a strong pipeline of work for the studio
- Ensure the studio’s approach aligns with the client’s broader business strategies, including marketing, events, and corporate communications
- Provide industry insights and stay ahead of market trends to drive innovation and continuous improvement
- Collaborate closely with the global Williams Lea creative production community
- Translate client needs into compelling creative solutions that meet brand guidelines and accessibility standards
- Offer creative consultation during the briefing process to ensure the best-fit solutions and media are selected for optimal outcomes
- Directly manage complex projects, including coordinating print and digital production, anticipating issues, and ensuring smooth delivery
- Monitor progress to ensure deadlines, quality standards, and brand compliance are met
- Maintain consistency with firm-wide communication standards and brand messaging
- Guide and mentor team members on the use of templates and brand assets; provide training as needed
- Act as a subject matter expert across print and digital design, offering guidance and recommendations on innovation and technology to improve efficiency
- Ensure all quality control and pre-flight checking procedures are consistently followed
- Support Studio Leads in maintaining internal workflows and ensuring accurate recording of all billable work
- Occasional global travel may be required
Key Competencies
- Proven experience managing creative services at a global level
- Exceptional communication and interpersonal skills; articulate, approachable, and confident
- Strong client relationship management skills with experience in presenting to and engaging senior stakeholders
- Demonstrated leadership in managing and inspiring design teams; collaborative and solutions-focused
- Deep understanding of both print and digital design and production processes
- Highly organized with strong project management skills; able to manage multiple priorities effectively
- Calm under pressure with the ability to work independently and collaboratively within tight deadlines
- Strong technical proficiency and integrated creative design knowledge
Qualifications
- Degree-level education in a relevant design or creative discipline
- Approximately 10+ years of experience in the design sector, with a proven track record in leadership roles across print and digital media
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
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What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
