Global Community Operations Sr. Specialist - San Francisco

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Identify community members who naturally support Plaud—sharing templates and workflows, and advocating in unintended spaces—and build a relationship-based advocate ecosystem rooted in genuine connection, not recruitment.

• Identify community activation opportunities before they're on anyone's roadmap — a hackathon, a build challenge, a creator collab, an offline moment — own them from concept to execution, and ship them while the window is still open.

• Build infrastructure to enable contributions by establishing systems for submission, quality, distribution, and recognition. This turns individual templates into community standards and invites new contributors to improve.

• Own the user research pipeline as a live, direct channel into Plaud's most invested users — relationships maintained consistently enough that when Product needs to activate it, the answer is days, not weeks.

• Listen closely enough to know when the community is telling us something important, synthesize it into something a cross-functional team can act on, and follow through until it actually changes a decision.

Skills, qualifications and experience we look for

• You have 3-5 years in community, creator programs, or ecosystem roles — and at least one thing you built from zero, figured out as you went, and made repeatable.

• You spot organic advocates before they have a follower count worth noticing — by the quality of what they're building and the credibility of others' responses to them.

• You know exactly why some community-created content travels and other content sits untouched — and you've built systems, not just instincts, around closing that gap.

• Format doesn't faze you, and platform doesn't limit you — you show up where the audience is, whether that's a Reddit thread, a Discord server, or a room full of people.

• You move first, calibrate as you go, and treat waiting for direction as the higher-risk choice.

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

• Competitive Compensation $140K-$185K base salary+performance bonus+Equity.

• Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.

• Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.

• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.