As Global Community Manager, you lead community strategy and operations across all of Crytek's titles, reporting to the Head of Communication & PR.
You own how we show up for players day to day: the programs, the channels, the moderation standards and the tone. You lead the community management team and ensure the community’s voice reaches the teams and decision-makers who can act on it.
What You'll Do
Own global community strategy across the portfolio
Lead and develop the community management team across titles
Set moderation standards, escalation paths and channel operating practice
Own community programs and the community content calendar
Ensure player sentiment and issues reach product, development and leadership clearly
Partner with Creator Partnerships, PR and Marketing on integrated activity
Report on community health with evidence, not anecdote
What You Bring
6+ years in community management, including team leadership
Experience with demanding, long-standing player communities
Strong moderation and crisis-handling judgement
Multi-title or multi-channel operating experience
Ability to represent the community credibly to development teams
Excellent written communication in English
Willingness to relocate to Frankfurt am Main, Germany
Skills Required
- 6+ years of experience in community management, including team leadership
- Experience managing demanding, long-standing player communities
- Strong moderation and crisis-handling judgment
- Multi-title or multi-channel operating experience
- Ability to represent community perspectives credibly to development teams
- Excellent written communication in English
- Willingness to relocate to Frankfurt am Main, Germany
What We Do
Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, The Climb, Robinson: The Journey and Hunt: Showdown. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games. For more information visit www.crytek.com - www.cryengine.com and www.huntshowdown.com
