What success looks like in this role:
Monitoring & Observability (Must-Have)
ServiceNow Reporting
Power BI for operational dashboards
Infra/telephony/system monitoring
2. Incident & Problem Management (Strong Requirement)
Major Incident Management (bridge handling, executive updates
Problem Management (RCA, trend analysis, preventive actions
ITIL-aligned processes (Incident, Problem, Change)
Impact assessment, severity classification (P1–P4)
Coordination with L2/L3 teams
Creating PIR/RCA documentation
SLA monitoring & compliance reporting
3. L1/L2 Support Operations Skills
Experience in Command Center / NOC / Level 1–2 support
Application support (POS/BOS background)
Handling queues, ticket triage, prioritization
Familiarity with service desks & ticketing tools (ServiceNow)
Ability to escalate using correct SOP/runbook
Creating, maintaining, and following runbooks
Required Skills & Experience
• Monitoring Tools: New Relic (preferred), Dynatrace, Datadog, Splunk, SolarWinds.
• Windows Administration: Basic troubleshooting, services, event viewer.
• Network Fundamentals: Switches, VLANs, ping/traceroute.
• Log Analysis and alert interpretation.
• Understanding of ITIL processes (Incident, Problem, Change).
• Strong communication and documentation skills.
• Ability to work in 24×7 shift operations.
#LI-SS1
You will be successful in this role if you have:
BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
2–5 years of experience in IT monitoring, NOC/GCC operations, or infrastructure support.
Preferred Certifications• ITIL Foundation
• Microsoft MCP / AZ-900
• Network+ / CCNA basics
• New Relic performance monitoring certifications (optional)
Key Competencies• Ownership and accountability during incidents.
• Clear and precise communication with global teams.
• Ability to follow SOPs and escalation guidelines.
• Strong analytical and problem-solving skills.
• Attention to detail and situational awareness.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
-
Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
-
Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
Similar Jobs
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
.png){kind=logo}
