Global Command Center Operator

ROLE SUMMARY
The Global Command Center (GCC) Operator monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management, and other parameters for network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution.
The GCC Operator initiates the Logistics Incident process for temperature deviations and starts the Claims Management process. This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead.
ROLE RESPONSIBILITIES• Logger Monitoring: Continuously oversee alarm systems, data, and shipments from internal/external plants through to market customs clearance and delivery, expanding scope as capability grows.• Coordination and Communication: Identify stakeholders and ensure timely, accurate communication for operational continuity.• Intervention and Emergency Response: Activate response processes, track actions, communicate critical information, and minimize impact of incidents.• Post-intervention Processes: Document incidents, streamline resolutions, categorize outcomes, and initiate Claims Management.• Data Analysis: Analyze historical data to identify trends, improve practices, and enhance decision-making.• System Maintenance: Maintain GCC system functionality, suggest enhancements, and assess automation opportunities.• Training and Documentation: Develop training materials, standard operating procedures, and update operation rulebooks.
BASIC QUALIFICATIONS • Education: Bachelor's degree in business administration, Supply Chain or Logistics.• Experience: 2+ years in the pharmaceutical industry with expertise in transportation, logistics and supply chain. Experience in Control Tower, Command Center or Call Center roles is preferred.• Digital Tools: Proficiency in all standard MS applications.
OTHER SKILLS• Technical proficiency in transportation, supply chain, cold chain logistics, trade & customs, compliance.• Collaboration, effective communication, responsibility, and honesty.• Manage high-pressure situations with tenacity, resiliency, and ownership.• Critical thinking, problem solving, and attention to detail.• Time management and organizational skills.
• Willingness to learn, adaptability, and flexibility.• Strong analytical skills for synthesizing data to aid decision-making.
Non-standard working hours, excluding night shifts.
#LI-PFE
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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Logistics & Supply Chain Mgmt