Global Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Manager, Global Client Group is a strategic leader at Amex GBT, reporting/supporting to the Director of Client Management in leading the client relationships. This person is responsible for handling the execution of our client servicing strategy for a portfolio of account(s). This person is an innovative leader, strategic problem solver with a focus on analytics, operations, program optimization and building positive relationships. Lead and drive the global travel program for the client, with a strategic focus on enhancing the travel experience and booking process for all travelers.

This Global Client Manager will be dedicated to a finance/banking client, based in NYC.

What You'll Do:

• Strategically run the day-to-day travel operational services across 34 countries, including commercial airline, hotel, and ground transportation.

• Supervise and track all customer service-related issues until final resolution, acting as the escalation point for internal clients.

• Develop, monitor, and implement pivotal initiatives and projects to establish, maintain, or improve the quality, efficiency, and satisfaction of service levels.

• Evaluate and challenge existing workflows and processes to enhance internal client experience through creative thinking and innovation.

• Run the weekly call of travel project actions to drive efficiencies.

• Provide an initial assessment and diagnosis of the business travel program.

• Benchmark your company’s program against industry peers and identify opportunities for improvement.

• Build a strategic business plan to include concrete, actionable recommendations for both short- and long-term program enhancements.

• Collaborate with and lead all aspects of business plans of the regional and local account managers.

• Assess travel policy, implement systems/procedures to drive compliance, and recommend strategies to enhance global compliance and increase savings.

• Use understanding of the global travel policy, program objectives, and supplier strategy to train and oversee local account managers.

• Coordinate an efficient and speedy implementation of aspects within business travel program, including gaining buy-in from travelers with orientation materials.

• Provide global reporting, analysis, and recommendations for supplier negotiations on a regional or global basis, in collaboration with Consulting teams.

• Coordinate all T&E management activities across the globe.

• Provide thought leadership, industry trends, and updates to client.

• Provide strategic, consultative support based upon an ongoing assessment of your travel data and an informed understanding of your business objectives.

• Conduct Quarterly Planning Sessions to determine progress against travel program goals and identify next steps to further reduce costs and maximize your return on investment.

• Introduce new and upgraded products and services that will enhance the program and further reduce your total cost of ownership.

• Positively influencing the key client decision makers through effective communication and strategic guidance.

• Responsible for overall global operation strategy & program initiatives.

• Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and strategic initiatives.

What We're Looking For:

• In-depth knowledge of all AMEX GBT travel products and services, TMC background is imperative

• Experience with banking/finance company a plus

• Validated experience in handling travel operations across multiple countries

• Excellent project management skills with a focus on quality and efficiency.

• Knowledge of the latest travel technologies and trends.

• 5+ year’s global account/client management – business travel validated experience

• Extensive customer/client facing experience globally

• Strong business and financial competence and the proven ability to get results and achieve targets are required

• Strong influencing and consultative skills and organizational change ability

• Adept at learning new technology

• Ability to identify business opportunities and take proactive approach

• Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority

• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions

• Confirmed executive level presentation skills

Considering candidates within a commutable range of the client's lower Manhattan office as there will be some in-office expectations, weekly.

Location

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only).  An eligible employee can only participate in one of these plans during an eligible period.  This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!