Global Client Manager - Media and Entertainment

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Are you an experienced travel account management professional interested in the Media and Entertainment Industry? Amex GBT is looking for a creative, expert, detail-and strategic Global Client General Manager to support some of our most important Entertainment Clients in the Production, News, Sports, Music, and Theatricals business.

The Client General Manager (CGM), dedicated to one account, acts as the primary point of contact for our client’s strategic needs. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting Amex GBT’s capabilities specific to entertainment clients, acting as an entertainment travel subject matter expert, and retaining and growing our entertainment practice. The role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a high-performance team in a collaborative environment, the client manager will ensure that the client’s initiatives are fully delivered, and expectations are exceeded. Most importantly, the CGM is a key participant in supporting our clients in delivering their product, whether it be news, sports, film production, or television programming, whether transient or contracted / group travel.

This position, based in the US or Canada, is virtual but will be expected to keep East Coast hours. Travel is required 10% to 20% of the time.  The position requires a technical knowledge of Travel Management Company operations.  Those with no TMC experience will not be considered.

What You'll Do:

• Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing guidance to customers in the assessment of goals and strategies to transform and optimize their program.
• Identifying unique travel needs that exist for news, sports, film or tv production, and developing innovative solutions to enhance productivity & improve the traveler/arranger experience during service fulfillment.
• Provide strategic recommendations (and act upon them) for both the structure of the client's program and the fulfillment of such change at Amex GBT.
• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Group Management and GMN colleagues)
• Building a web of influence at key levels within the account and among affiliate studios / networks / theatrical BUs
• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,
• Leading the improvement of the Amex GBT's value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

What We're Looking For:

• Passion and excitement for the unique needs of entertainment clients
• Proven success and demonstrable positive results in a global account/client management, and or Project Management, experience.
• Experience/knowledge of Media and Entertainment Travel.
• Proven success in upselling products, services and solutions increasing client revenue and profitability.
• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations and demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen required to leverage the key drivers of profitability and strong business acumen required to communicate the Amex GBT value proposition.
• Previous large market /multinational client/global experience preferred and possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required and solid understanding of Business Travel Service Delivery technology/tools and processes.
• Advanced software skills (MS Office, Excel, PowerPoint, etc.) required.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!