Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
We are looking for a sharp, detail-focused Global Chain Connectivity Support, ensuring the seamless performance of our API-connected hotel chains. This is a technical support role, not a commercial one — ideal for someone experienced in working with chains via switch platforms like Derbysoft and SynXis, who knows what good connectivity looks like and how to spot when something’s off. You’ll work closely with our Chain Account Managers and tech enablement teams to monitor live connections, analyse Look-to-Book (L2B) ratios, and fine-tune feeds post-LIVE to ensure high performance and contractual compliance.
This is a remote vacancy.
Job Responsibilities:
- Monitor and troubleshoot live chain connectivity via platforms like Derbysoft, SynXis, etc.
- Support chain integrations post-go-live — ensuring feeds perform correctly and deliver expected availability and rates
- Analyse and improve Look-to-Book ratios across all connected chain hotels
- Identify and resolve connection issues related to rate mapping, availability gaps, or feed failures
- Apply bans or restrictions as needed to enforce contract terms or address performance issues
- Work with internal stakeholders (Chains Team, Connectivity, Product) to ensure smooth technical operations
- Keep clear documentation of issues, configurations, and optimisations for each chain integration
- Monitor health metrics across feeds and proactively flag abnormalities
- 1+ year experience working with hotel chains connected via API (ideally through Derbysoft, SynXis, etc.)
- Understanding of the differences between chain connectivity and individual hotel onboarding
- Experience with feed monitoring, Look-to-Book analysis, and performance troubleshooting
- Confident using internal dashboards or platform tools (not a developer, but tech-savvy and data-aware)
- Highly organised and detail-oriented with strong documentation habits
- Fluent in English with strong written and spoken communication skills
- Previous experience in OTA, wholesaler, switch platform, or channel management is a plus
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation.
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What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world.
Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology.
Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents.
We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work.
Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
