Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
Grow With Us
Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream's robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.
This isn't just a standard operations role—you'll be helping build the foundation for the future of robotics while also playing a pivotal role in establishing and scaling Workstream's operations in Mexico City. As one of the first operational leaders in the region, you'll help shape team structure, build operational processes, establish best practices, and foster a high-performing culture as we grow our local hub. You'll manage a truly global operation that bridges high-volume data collection with cutting-edge AI research, while helping lay the foundation for a world-class operations organization.
Please note: Please note: The Operations Manager will play a key role in supporting hiring efforts and helping build and scale Workstream's local team. As one of the first operational leaders in the region, you'll help establish processes, develop a high-performing team, and lay the foundation for a scalable operations organization.
Day in the LifeTeam Management & Leadership- Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
- Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
- Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
- Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.
- Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
- Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
- Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.
- Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
- Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
- Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.
- Compensation: Manage the complex tiered compensation structure and bonus payouts.
- Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
- Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.
- Management: 7+ years in Operations Management, specifically leading distributed or "gig" workforces.
- Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
- Global Operations: Experience managing teams globally, including understanding the cultural and logistical differences in both markets.
- Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.
- Experience in AI Data Labeling or Computer Vision data collection.
- Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
- A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Skills Required
- 6+ years in Operations Management, specifically leading distributed or gig workforces
- Technical proficiency managing and troubleshooting multi-camera wearable hardware and multi-angle recording setups
- Experience managing teams globally and navigating cultural and logistical differences across markets
- Experience with high-volume participant acquisition, onboarding, and contributor retention strategies
- Lead quality assurance of video footage, audit usability, and update training/guidelines based on failure modes
- Experience managing compensation and payroll processes, including working with Deel for monthly payouts
- Strong analytical skills to diagnose unusable footage causes and refine recruitment/training filters
- Ensure strict adherence to data privacy and compliance to avoid capturing personal information
- Experience in AI data labeling or computer vision data collection
- Experience with hardware logistics (inventorying and shipping head-straps or smartphones)
- Background in BPO management or marketplace operations (e.g., Uber, DoorDash, TaskRabbit)
What We Do
Workstream (www.workstream.us) is a text recruiting and hiring tool for local businesses, especially restaurants. We help you to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. We save companies 30+ hours every week by making your hiring process streamlined, automated and finding you the right talent when you need it. We have helped business owners and operators from Jamba, Chick-fil-A, McDonald's, Dunkin', Applebee's, Auntie Anne's, Cinnabon and more to increase efficiency by over 150%, increasing their bottom line and creating significant cost savings. We are a team from MIT, Google, Yelp, Stanford, Cornell, and backed by investors including Peter Thiel's Founders Fund, Charles River Ventures, CEO Zoom, Jay Z, CEO DoorDash, Joe Montana, James Harden, COO Yelp, CEO Logitech, Chairman Louis Vuitton (LVMH), Chairman JetBlue, Peterson Ventures, GGV Capital, CEO Intercom, and more.
