The Role
Manage global operations and support for a business-critical Visitor Identity Management platform. Responsibilities include application administration, configuration, incident and change management, release coordination, vendor management, governance, compliance, documentation, training, reporting, and continuous improvement. The role serves as the primary liaison among business stakeholders, regional teams, and vendors while supporting multiple sites and ensuring platform stability, service performance, and successful deployments.
Summary Generated by Built In
Position: Global Application Specialist (Full-Time Embedded Resource)
Location: Dublin (Hybrid)
Move Security Forward with Acre
Are you passionate about protecting businesses from evolving cyber threats and driving security excellence? Do you thrive in a collaborative, innovative environment where your expertise shapes the future of digital protection? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We are seeking a Global Application Specialist to lead the operational management, governance, continuous improvement, and business support of the Visitor Identity Management (VIM) platform across all global sites for a high-profile client. Acting as their primary liaison between business stakeholders, regional operations teams, and TDS, this role ensures the stability, consistency, compliance, and ongoing enhancement of the application environment.
The role combines application administration, stakeholder management, change coordination, incident management, vendor coordination, release management, documentation, reporting, and continuous improvement activities to ensure the successful operation of the VIM platform across all regions.
What You’ll Do
In addition to the above, your key responsibilities will include:
Application Operations
What You’ll Bring
To succeed in this role, you’ll need:
We strive to do more than just match your ambitions. When you join Acre, you'll have access to a range of exciting opportunities:
At Acre, we're moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we'd love to hear from you.
Location: Dublin (Hybrid)
Move Security Forward with Acre
Are you passionate about protecting businesses from evolving cyber threats and driving security excellence? Do you thrive in a collaborative, innovative environment where your expertise shapes the future of digital protection? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We are seeking a Global Application Specialist to lead the operational management, governance, continuous improvement, and business support of the Visitor Identity Management (VIM) platform across all global sites for a high-profile client. Acting as their primary liaison between business stakeholders, regional operations teams, and TDS, this role ensures the stability, consistency, compliance, and ongoing enhancement of the application environment.
The role combines application administration, stakeholder management, change coordination, incident management, vendor coordination, release management, documentation, reporting, and continuous improvement activities to ensure the successful operation of the VIM platform across all regions.
What You’ll Do
In addition to the above, your key responsibilities will include:
Application Operations
- Manage day-to-day administration and support of the VIM platform.
- Maintain global application configurations and standards.
- Support all live sites and coordinate transition of new deployments into BAU support.
- Implement approved configuration changes and maintain configuration documentation.
- Gather and assess business requirements from global stakeholders.
- Evaluate impacts of requested enhancements and changes.
- Coordinate approval, implementation, and tracking of change requests.
- Support software upgrades and new site deployments.
- Act as the primary operational contact for business and operational stakeholders.
- Provide guidance on workflows, processes, and system usage.
- Coordinate issue resolution and facilitate regular operational reviews.
- Identify and escalate operational risks and improvement opportunities.
- Serve as the operational lead for incidents and support requests.
- Act as Level 3 SME for escalations from regional support teams.
- Manage ticket progression, SLA compliance, and issue resolution.
- Coordinate communications and corrective actions for recurring issues.
- Act as the primary liaison between the Client and TDS.
- Coordinate support activities, service reviews, and operational discussions.
- Track vendor commitments, deliverables, and escalations.
- Report on support trends and service performance.
- Coordinate software releases, patches, and deployment activities.
- Manage testing, validation, and production rollout activities.
- Maintain release schedules, documentation, and deployment records.
- Track and coordinate resolution of release-related issues.
- Ensure adherence to approved processes, standards, and configurations.
- Monitor and address unauthorized changes or configuration deviations.
- Support audits, compliance reviews, and remediation activities.
- Escalate requests requiring additional business, policy, or security approval.
- Maintain support procedures, knowledge articles, training materials, and escalation documentation.
- Ensure documentation remains current following system or process changes.
- Support onboarding and training of new users.
- Manage the application enhancement backlog.
- Gather user feedback and identify service improvement opportunities.
- Coordinate review and implementation of approved enhancements.
- Recommend initiatives that improve user experience and operational efficiency.
- Produce operational status, service review, and performance reports.
- Track and report on incidents, risks, actions, and service trends.
- Communicate planned releases, changes, and ongoing operational activities to stakeholders.
What You’ll Bring
To succeed in this role, you’ll need:
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or related discipline.
- 5+ years of experience supporting enterprise software applications in a global environment.
- Experience managing business-critical applications across multiple sites and regions.
- Strong understanding of application support, incident management, change management, and release management processes.
- Experience coordinating with third-party vendors and software providers.
- Proven ability to manage multiple stakeholders across different regions and cultures.
- Experience working within ITIL-based service management environments.
- Strong analytical, problem-solving, and organizational skills.
- Experience with VIM or comparable enterprise workflow/document management platforms.
- ITIL Foundation certification or equivalent.
- Experience supporting SaaS, cloud, or enterprise-wide business applications.
- Exposure to software deployment projects and global system rollouts.
- Experience working within regulated or compliance-driven environments.
We strive to do more than just match your ambitions. When you join Acre, you'll have access to a range of exciting opportunities:
- Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
- Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
- Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
- Advance your career – Access professional development opportunities, including training programmes, mentorship, and industry events.
- Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits programme that reflects your contributions.
At Acre, we're moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we'd love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related discipline
- 5+ years of experience supporting enterprise software applications in a global environment
- Experience managing business-critical applications across multiple sites and regions
- Strong understanding of application support, incident management, change management, and release management processes
- Experience coordinating with third-party vendors and software providers
- Ability to manage multiple stakeholders across different regions and cultures
- Experience working within ITIL-based service management environments
- Strong analytical, problem-solving, and organizational skills
- Experience with VIM or comparable enterprise workflow or document management platforms
- ITIL Foundation certification or equivalent
- Experience supporting SaaS, cloud, or enterprise-wide business applications
- Exposure to software deployment projects and global system rollouts
- Experience working within regulated or compliance-driven environments
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The Company
What We Do
We protect what matters to you most with our unique blend of experience, expertise, and industry-leading security solutions. Acre was founded in 2012 with one goal: to keep people and premises safe in an unpredictable world. We've expanded constantly in the years since, allowing us to create an unrivaled portfolio of security solutions. Today, we serve a wide range of customers in over 25 countries and play an instrumental role in the development and implementation of global security technology initiatives. Our single portfolio of on-premises and cloud security solutions gives you everything you need to protect your most valuable assets. From physical access control and visitor management to intruder alarms and video transmission, we’ll build your ideal solution and host it in the way that suits you.
