Global Account Manager

Posted Yesterday
Be an Early Applicant
Hiring Remotely in US
Remote
1-3 Years Experience
Hardware • Logistics • Software
By using a grid and robots, AutoStore increases warehouse capacity and decreases the time to fulfill orders!
The Role
The Global Account Manager at AutoStore is responsible for managing client accounts, ensuring customer satisfaction, and driving strategic growth through strong client relationships. The role involves technical support, sales, and post-sale account services. The GAM must understand the clients' business models, identify opportunities for upselling, and work closely with internal teams to meet KPIs and develop strategic account plans.
Summary Generated by Built In

AutoStore is seeking a Global Account Manager (GAM)  

 

We’re looking for a dedicated and personable account manager to develop, maintain, and our clients’ accounts and serve as our main point of contact. The GAM focuses on strategic growth, aligning solutions with client goals, and continuously adding value to strengthen the client relationship. 

 

The GAM role is a combination (but not equal parts) of 3 essential Functions: 

1. Technical support (pre-sale) 

2. Sales 

3. Account Service and Support (post-sale) 

 

We are Lean, Bold and Transparent - Join the robotic revolution with us!  

 

KEY TASKS AND RESPONSIBILITIES:  

  • Act as the account owner in all matters relating to customer concerns and needs 

  • Build and strengthen customer relationships, understand client’s business model and strategic goals to achieve long-term partnerships  

  • Develop a deep knowledge of the client's operations, challenges, and pain points and Maintain accurate customer records, keeping track of any contract updates and renewals 

  • Work with sales and other internal teams to develop strategic plans and ensure KPIs are being met and support overall growth of account 

  • Proactively identify opportunities to expand the account by introducing new products or services, addressing unmet needs, and showcasing ROI. 

  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customer’s various business units 

  • Foster strong, trusting relationships at multiple levels both internally and within the client organization, from operations to executive stakeholders. 

  • Work with AutoStore partners and internal teams to create strategic account plans focused on growth targets and cross-selling potential. 

  • Conduct regular meetings to review account performance, gather feedback, and ensure alignment on strategic goals. 

  • Build and strengthen customer relationships to achieve long-term partnerships  

  • Use data to refine account strategy and drive decision-making with both the client and internal teams. 

  • Stay informed about trends in supply chain automation and the competitive landscape to position the company as a thought leader and trusted partner. 

  • Share relevant industry insights with clients to provide added value and support their strategic initiatives. 

KEY QUALIFICATIONS & PERSONAL ATTRIBUTES:  

  • Experience selling warehouse automation projects 

  • Demonstrated deep working knowledge of the technical aspects of and differences between automated warehouse solutions, including key application areas and solution design 

  • Strong communication skills, with fluency in spoken / written English and the local market language 

  • Pragmatic and results driven, with proven problem solving skills and ability drive own agenda independently 

  • Willingness to travel 

  • Business Acumen 

  • Influencing & Relationship Building 

  • Dealing with Ambiguity 

  • Time Management 

  • Accountability 

  • Team skills 

  • System skills (Office systems and sales systems) 

  • Analytical skills 

WE OFFER:  

  • A creative, safe, and solid workplace in a business experiencing tremendous growth – Norway's first unicorn company listed on the Oslo Stock Exchange  

  • A company culture where we recognize and applaud everyone's contributions in making decisions 

  • Competitive compensation and benefits  

  • In AutoStore we value flexibility and we offer a worldwide 60/40 remote working policy for all roles that can be performed remotely 

Recruitment Agencies 

  • AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. 

 

The Company
HQ: Derry, NH
800 Employees
Hybrid Workplace
Year Founded: 1995

What We Do

Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.

Why Work With Us

AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!

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