“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Expeditors is seeking a Global Account Manager to lead and grow strategic customer relationships across our worldwide network. This role is responsible for managing the global customer relationship, driving business retention and development, strengthening executive and operational alignment, and identifying value-added solutions that support customer supply chain priorities.
The successful candidate will bring strong business development experience, global collaboration skills, analytical capability, and the ability to influence across teams, geographies, and levels of leadership.
- Lead the global relationship with assigned customer account(s).
- Drive business retention, growth, and customer satisfaction.
- Develop and execute strategic account plans aligned with customer and Expeditors objectives.
- Identify opportunities for revenue growth, product diversification, and geographic expansion.
- Build relationships across multiple levels of the customer organization, including executive stakeholders.
- Understand customer supply chain strategies, business priorities, and operational challenges.
- Coordinate global collaboration across product, geography, sales, operations, and leadership teams.
- Lead customer business reviews and performance discussions using KPIs and business intelligence.
- Monitor account performance and ensure service expectations and commitments are achieved.
- Identify risks, service gaps, and improvement opportunities while coordinating corrective actions.
- Develop value-added solutions utilizing Expeditors’ products, services, and technology.
- Support customer bids, strategic initiatives, and account expansion opportunities.
- Maintain accurate account activity, opportunities, and customer information within CRM systems.
- Monitor financial performance including revenue, profitability, and yield.
- Travel as needed to support customer relationships and strategic initiatives.
- University degree or equivalent business qualification.
- Minimum 5 years of Expeditors or industry experience.
- Proven experience in business development and strategic account management.
- Strong knowledge of Expeditors products, services, systems, and operating structure.
- Excellent communication and presentation skills.
- Demonstrated leadership and ability to influence across a global matrix organization.
- Strong analytical and problem-solving skills.
- Proven project management capabilities.
- Proficiency in Microsoft Office and CRM systems.
- Ability to achieve KPI objectives and deliver measurable business results.
- Strong relationship-building and interpersonal skills.
- Charismatic communicator with the ability to connect, influence, and build trust.
Reporting Structure
The Global Account Manager reports directly to the Regional GAM Director, with a dotted-line reporting relationship to the Corporate Sponsor.
Additional InformationExpeditors offers excellent benefits:
- Paid Annual and Sick Leave
- Health/ Medical Insurance
- Employee Stock Purchase Plan (ESPP)
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Skills Required
- University degree or equivalent business qualification
- Minimum 5 years of Expeditors or industry experience
- Proven experience in business development and strategic account management
- Strong knowledge of Expeditors products, services, systems, and operating structure
- Excellent communication and presentation skills
- Demonstrated leadership and ability to influence across a global matrix organization
- Strong analytical and problem-solving skills
- Proven project management capabilities
- Proficiency in Microsoft Office and CRM systems
- Ability to achieve KPI objectives and deliver measurable business results
- Strong relationship-building and interpersonal skills; charismatic communicator
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
