Focusing on the QSR and Convenience sector, you’ll own a portfolio of global clients, setting the vision, strategy, and standards for how Massive Rocket partners with and delivers value to these organisations. You’ll operate at the highest level of client engagement, building deep, multi-threaded relationships across global, regional, and local stakeholders.
You’ll sit at the intersection of client leadership, commercial ownership, and delivery excellence — orchestrating internal teams across strategy, CRM, data, and delivery to ensure consistent, high-quality outcomes across markets. Acting as the global voice of the client, you’ll ensure alignment between business objectives, programme execution, and measurable ROI.
This is a senior leadership role responsible for shaping multi-year partnerships, driving global growth strategies, and defining how Massive Rocket delivers at scale for its most important clients.
What Will You Do?- Own and lead global client relationships across multiple markets, ensuring strong alignment, governance, and success metrics from day one
Build and maintain senior, multi-threaded relationships with stakeholders across global, regional, and local levels
Define and drive global account strategies, including revenue growth, market expansion, and long-term partnership development
Identify and unlock growth opportunities across geographies, brands, and capabilities
Lead commercial strategy across your portfolio, including pricing, scoping, renewals, and multi-market expansions
Maintain accurate forecasting and pipeline visibility, partnering with Finance and Operations on planning and investment decisions
Ensure programmes and roadmaps are aligned to client commercial goals and experience KPIs
Oversee the quality and consistency of delivery across markets, working closely with Programme Managers, Delivery Leads, and Account teams
Lead senior client engagements including QBRs, EBRs, and strategic planning sessions
Champion performance measurement and ROI visibility across all initiatives
Develop global playbooks and best practices to ensure scalable and consistent delivery
Mentor and guide Account Management and Sales teams working across your portfolio
Represent Massive Rocket in senior client forums and industry events, positioning the agency as a strategic partner
- Significant experience leading large, complex, multi-market accounts within digital, CRM, Martech, or SaaS environments
Strong understanding of the QSR or multi-site retail / convenience sector, including customer behaviour and operational dynamics
Proven track record of managing senior client relationships and delivering long-term account growth and profitability
Strong commercial acumen, with experience owning revenue targets, forecasting, and managing portfolio performance
Experience shaping large-scale programmes, scopes, and multi-market commercial agreements
Excellent communication and stakeholder management skills, with confidence engaging C-level and VP stakeholders
Strong leadership capability, with experience influencing cross-functional teams across regions
Strategic mindset with the ability to balance client value, delivery quality, and commercial outcomes
Experience operating in fast-paced, high-growth, or consultancy environments
Proactive, partnership-driven approach with a focus on long-term value creation
English proficiency at C1 level
Top Skills
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
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