We are seeking a GLIMS / LIMS Support Analyst to support laboratory systems used within a regulated pharmaceutical / life sciences environment. The role involves providing application support, troubleshooting system issues, managing user access, supporting lab workflows, and ensuring compliance with GMP, CSV, and data integrity requirements.
Key ResponsibilitiesProvide day-to-day support for GLIMS / LIMS applications used by QC and laboratory teams.
Troubleshoot incidents, service requests, and system errors related to sample management, test results, workflows, and reporting.
Manage user access, roles, permissions, and basic system administration activities.
Support laboratory instrument interfaces and investigate connectivity or data transfer issues.
Work with QC, QA, IT, and business users to gather requirements and resolve system issues.
Document incidents, root cause analysis, change requests, and support activities.
Assist with GLIMS configuration, master data updates, templates, specifications, and test methods.
Support validation activities including test scripts, UAT, IQ/OQ/PQ documentation, and change control.
Ensure compliance with GMP, 21 CFR Part 11, ALCOA+, and data integrity standards.
Support system upgrades, patches, enhancements, and release testing.
Create and maintain SOPs, work instructions, and training documentation.
Liaise with vendors and internal technical teams for issue resolution.
Experience supporting GLIMS, LIMS, LabWare, STARLIMS, Empower, or similar laboratory systems.
Understanding of pharmaceutical QC laboratory processes.
Knowledge of GMP, CSV, validation, and data integrity principles.
Experience with incident management, change control, and documentation.
Ability to troubleshoot application and workflow issues.
Strong communication skills with business and technical stakeholders.
Experience working in regulated pharma, biotech, or life sciences environments.
Experience with instrument integration.
SQL knowledge for basic data checks and reporting.
Familiarity with ServiceNow, Jira, or similar ticketing tools.
Experience creating SOPs, validation documents, and test scripts.
Knowledge of sample lifecycle, stability testing, batch release, and QC workflows.
Degree in IT, Computer Science, Life Sciences, Chemistry, Biotechnology, or related discipline.
2+ years of experience in LIMS / GLIMS support or laboratory systems support.
Skills Required
- Experience supporting GLIMS, LIMS, LabWare, STARLIMS, Empower, or similar laboratory systems.
- Understanding of pharmaceutical QC laboratory processes.
- Knowledge of GMP, CSV, validation, and data integrity principles (21 CFR Part 11, ALCOA+).
- Experience with incident management, change control, and documentation.
- Ability to troubleshoot application and laboratory workflow issues and system errors.
- Manage user access, roles, permissions, and basic system administration activities.
- Experience working in regulated pharma, biotech, or life sciences environments.
- Strong communication skills with business and technical stakeholders.
- Degree in IT, Computer Science, Life Sciences, Chemistry, Biotechnology, or related discipline.
- Minimum 2+ years of experience in LIMS/GLIMS or laboratory systems support.
- Experience with instrument integration.
- SQL knowledge for basic data checks and reporting.
- Familiarity with ServiceNow, Jira, or similar ticketing tools.
- Experience creating SOPs, validation documents, and test scripts (UAT, IQ/OQ/PQ).
- Knowledge of sample lifecycle, stability testing, batch release, and QC workflows.
What We Do
Westbourne IT Global Services is a provider of technical and scientific support solutions specializing in the pharmaceutical, biotech, and life sciences industries. The company offers a unique blend of IT and pharmaceutical industry operational technology expertise, providing IT support, helpdesk, and consultancy services to businesses, laboratories, and pharmaceutical manufacturing facilities.
