With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across THD’s in-store and digital channels, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations.
Key Responsibilities:
60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.
Direct Manager/Direct Reports:
This Position typically reports to Manager, Gift Cards.
This role has 0 direct reports.
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Experience creating sales reports, dashboards, KPI tracking, and business performance analyses.
Strong analytical skills with experience using profitability models, market trends, and sales data to drive decisions.
Experience managing budgets, promotions, or investments across multiple sales channels.
Ability to gather and interpret market, competitor, and customer insights.
Experience supporting vendors, partners, and customers through issue resolution and account management.
Strong problem-solving skills with the ability to manage escalations and communicate recommendations effectively.
Experience partnering with cross-functional teams including Marketing, Finance, Operations, IT, and external vendors.
Proven success identifying process improvements and implementing scalable solutions.
Experience coordinating operational processes, documentation, and reporting controls.
Retail, eCommerce, gift card, payments, or B2B program experience preferred.
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
Bachelor’s degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics.
Minimum Years of Work Experience:
1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred.
Preferred Years of Work Experience:
3
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Skills Required
- Must be 18 years of age or older.
- Legally permitted to work in the United States.
- High school diploma or GED.
- 3 years of work experience.
- Working knowledge of Microsoft Office Suite.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
- Excellent written and verbal communication skills.
- Experience with credit services and banking.
- Customer service resolution experience.
- Call center knowledge.
- Ability to gather and synthesize information from a variety of sources to solve complex issues.
- Critical thinking and sound decision making based on thorough analysis and review.
- Broad knowledge of THD policy, procedures, and store systems.
- Ability to work independently and complete tasks.
- Strong attention to detail.
- Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Drives Results (competencies).
The Home Depot Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Home Depot and has not been reviewed or approved by The Home Depot.
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Retirement Support — A 401(k) plan with company matching supports long-term savings alongside core pay. Retirement programs are consistently positioned as a meaningful part of total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan enables discounted stock ownership as a core element of compensation. Equity opportunities complement wages and are accessible beyond full-time salaried roles.
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Strong & Reliable Incentives — Profit-sharing and store-performance bonuses offer additional earnings opportunities beyond base pay. Incentive programs are described as recurring and tied to store results.
The Home Depot Insights
What We Do
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind — helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
