Gestionnaire Clientèle - CDI (H/F)
Notre organisation
DLL, filiale à 100% du groupe Rabobank, est un partenaire global de solutions financières. Présents dans plus de 30 pays et expert dans 9 secteurs d'activité différents, nous proposons des solutions intégrées. Partenaire de fabricants d'équipements, de détaillants et de distributeurs, nous nous attachons à fournir des solutions adaptées à l'ensemble du cycle de vie d'un actif. En France nous proposons essentiellement des solutions de financement de biens d’équipements pour les entreprises et de financement de stocks. Notre site: http://www.dllgroup.com/fr
Missions
- Gestion des appels entrants du service clients.
- Classification des demandes clients dans le CRM.
- Réponse aux demandes d’information après-ventes.
- Gestion & facturation des demandes simples (duplicata, changement d’adresse, changement de RIB…).
- Gestion des demandes de sortie anticipée du contrat, calcul et communication auprès de nos partenaires et clients.
- Gestion des annulations d’assurance.
- Envoi de documents contractuels au client.
- Suivi des procédures d’enregistrement, modification et radiation de nos équipements auprès des greffes de tribunaux de commerce.
- Traitement des amendes. • Gestion des courriers NPAI.
- Envoi de documents contractuels au client.
A propos de vous
- Vous avez une formation supérieure BAC+ 2/3, vous disposez d’une première expérience en gestion administrative.
- Vous avez le sens du service (écoute, respect des engagements).
- Vous êtes dynamique, autonome, organisé(e) et savez gérer les priorités.
- Vous disposez d’une bonne aisance téléphonique et relationnelle.
- Vous savez faire preuve de rigueur, de réactivité, d’analyse et aimez travailler en équipe.
- Vous maîtrisez le pack office.
Ce que nous offrons
- Une rémunération compétitive
- Certification Great Place To Work depuis Janvier 2021
- L’occasion de travailler dans une entreprise internationale et dynamique
- Poste basé à La Défense à la Tour Europlaza (92)
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.
We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.
You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.
Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.
Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world!
Skills Required
- Bac+2/3 or equivalent higher education
- First experience in administrative management
- Customer service orientation (listening, respect of commitments)
- Dynamic, autonomous, organized and able to manage priorities
- Good telephone and interpersonal skills
- Rigor, responsiveness, analytical skills and teamwork
- Proficiency in Microsoft Office (Pack Office)
What We Do
DLL is a global asset finance company for equipment and technology with a managed portfolio of more than EUR 44 billion. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides financial solutions within the Agriculture, Clean Energy, Construction, Food, Healthcare, Industrial, Office Equipment, Technology, and Transportation industries in more than 25 countries. The company partners with equipment manufacturers, dealers, distributors, as well as end users, to enable businesses to access equipment, technology, and software more easily. DLL is committed to a more sustainable future for the environment and the communities in which it operates. To advance on this commitment, the company has embedded sustainability into its business strategy. DLL combines customer focus and industry knowledge to provide financial solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group.
